
Compassionate healthcare professional with 18+ years of experience supporting patients remotely and in clinical settings. Strong background in call center communication, donor support, HIPAA compliance, and patient education. Proven ability to resolve issues, build rapport, and deliver accurate assistance in high-volume environments
• Provided remote support to patients and families through calls and follow-ups.
• Delivered one-on-one nursing care to pediatric patients with trach, ventilator, and GT/PEG needs.
• Explained treatment plans and equipment instructions clearly and compassionately.
• Collaborated with families, nurses, and physicians to ensure continuity of care.
• Handled inbound/outbound calls assisting donors with scheduling, eligibility, and test results.
• Counseled donors on abnormal lab results and provided empathetic support.
• Updated demographic and medical data in Microsoft Office and DSL software.
• Coordinated Anti-D program communication between donors, clinical staff, and physicians.
• Trained new employees on software, documentation, and customer service protocols.
Inbound/Outbound Call Support
Patient & Family Assistance
High-Volume Call Center Experience
HIPAA & Confidentiality
Medical Screening / Care Coordination
De-escalation & Resolution
Documentation Accuracy
Microsoft Office DSL EMR Systems