Sharicka Maria McCoy
Oklahoma City,OK
Summary
I am a Dedicated and adaptable professional with over 16 years of customer service with a proactive attitude and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Vault
Newcastle Casino
Newcastle, OK
10.2023 - Current
- Use manual and mechanical means to count and verify monetary values.
Supervisor
FedEx
Oklahoma, OK
11.2015 - 04.2022
- Set schedule assignments.
- Oversee the daily operations of the store and 3 to 6 employees at a time.
- Consulted with current and potential customers regarding their needs, and any changes that need to be made to their accounts.
- Negotiate prices on products and services offered throughout the company.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Shift Leader
Jet Stream Casino
Paul’s Valley, OK
07.2014 - 10.2015
- Exercise professional demeanor and diplomacy with challenging customers; achieve customer satisfaction and maintained company loyalty
- Maintain composure, worked efficiently in a fast-paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information
- Make sure revenue, and cashiers balances at the end of each shift
- Process and file correct tax paperwork
Promotions Clerk/Promotions Associate
Newcastle Casino
Newcastle, OK
01.2011 - 07.2014
- Duties included providing customer service, updating patrons with upcoming promotions, and events
- Maintain announcements and make sure they are up to date, as well as collateral.
- Provide rules to the Gaming Commissioner.
- Come up with fresh ideas for promotions, names, and payout structures.
- Liaised with vendors to provide products for giveaways or promotional items.
- Maintained accurate records of expenses associated with each promotion.
Education
ASSOCIATES IN BUISNESS
WRIGHT CAREER COLLEGE
Oklahoma City, OK09-2011
Skills
- People Developer
- Decision-making
- Task prioritization
- Conflict resolution
- Customer service
- Critical thinking
- Team management
- Written communication
- Time management
- Attention to detail
- Computer skills
Timeline
Vault
Newcastle Casino
10.2023 - Current
Supervisor
FedEx
11.2015 - 04.2022
Shift Leader
Jet Stream Casino
07.2014 - 10.2015
Promotions Clerk/Promotions Associate
Newcastle Casino
01.2011 - 07.2014
ASSOCIATES IN BUISNESS
WRIGHT CAREER COLLEGE
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