Sharicma Foster
Philadelphia,USA
Summary
Detail-oriented professional with over 10 years of experience in customer service and operations management. Skilled in resolving customer issues, managing teams, and executing daily business functions in fast-paced environments. Strong communicator with proven problem-solving and time-management abilities, contributing effectively both independently and within teams.
Overview
12
12
years of professional experience
Work History
Home Health Aide (HHA)
Daily Dove Care
Philadelphia, USA
04.2021 - 08.2024
- Facilitated activities of daily living and personal care for elderly and disabled clients, enhancing their quality of life.
- Monitored and documented clients' physical, emotional, mental, and behavioral conditions, ensuring timely reporting of concerns to the healthcare team.
- Assisted with meal planning and followed individual care plans and instructions.
- Supported client mobility, independence, safety, and daily routines.
- Followed medication instructions and maintained a professional and caring environment.
- Engaged with clients to understand and address individual needs, fostering trust and enhancing communication.
Direct Care Worker
Citizen Home Care
11.2020 - 03.2021
- Provided personal care and daily living assistance to clients.
- Completed household and domestic tasks to enable clients to maintain safe and comfortable living environments.
- Monitored vital signs and reported changes in client condition.
- Assisted clients with mobility and physical therapy exercises.
- Monitored vital signs and reported significant changes in client condition to ensure timely medical interventions.
- Completed household and domestic tasks to support clients in maintaining their homes.
- Assisted clients with mobility and physical therapy exercises to enhance their physical independence and overall well-being.
Store Manager
The UPS Store
Philadelphia, USA
08.2017 - 09.2020
- Oversaw daily store operations to ensure efficient customer service, sales performance, inventory management, and employee supervision.
- Managed employee development through training, coaching, and performance feedback to enhance team capabilities.
- Supported sales growth and worked toward revenue goals.
- Supported sales growth initiatives and collaborated with team to achieve revenue targets.
- Maintained an organized and productive work environment.
- Handled multiple responsibilities in a fast-paced customer-facing setting.
Cashier/Dispatcher
Colonial Parking
Lester, USA
06.2017 - 12.2019
- Processed parking payments accurately to ensure smooth transaction flow.
- Operated cash register and balanced cash drawer to maintain financial integrity.
- Dispatched parking attendants to retrieve parked vehicles.
- Coordinated with staff to streamline daily parking operations.
- Communicated with staff to coordinate daily parking operations.
Cashier
Checkers and Rally's Restaurants
Chester, USA
12.2014 - 08.2016
- Processed customer orders accurately and efficiently to ensure satisfaction.
- Handled customer transactions in a fast-paced environment.
- Managed customer transactions swiftly in a high-volume setting.
- Prepared food and beverages according to company standards.
- Maintained clean, organized, and customer-ready service areas.
- Collaborated with team members to maintain service quality during peak hours.
Crew Member
Wendy's Restaurant
Aston, USA
08.2012 - 01.2014
- Processed customer orders efficiently to ensure timely service.
- Handled customer transactions at cash register, ensuring accuracy and customer satisfaction.
- Balanced cash drawers daily, maintaining accurate records of transactions.
- Prepared food and beverages.
- Maintained clean and organized service and kitchen areas.
- Worked as part of a team to provide efficient customer service.
Education
High school diploma or GED -
Chester High School
Skills
- Home Health Care
- Customer service
- Conflict resolution
- Sales
- Team leadership
- Cash handling
- Dispatching
- Store management
- Retail Operations
Timeline
Home Health Aide (HHA)
Daily Dove Care
04.2021 - 08.2024
Direct Care Worker
Citizen Home Care
11.2020 - 03.2021
Store Manager
The UPS Store
08.2017 - 09.2020
Cashier/Dispatcher
Colonial Parking
06.2017 - 12.2019
Cashier
Checkers and Rally's Restaurants
12.2014 - 08.2016
Crew Member
Wendy's Restaurant
08.2012 - 01.2014
High school diploma or GED -
Chester High School