Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sharida Jones

42 North District Avenue,NC

Summary

Motivated professional with strong administrative assistant skills and proven customer service expertise. Demonstrates exceptional organizational abilities and a strong work ethic. Ready to enhance productivity in remote team environments and tackle new challenges effectively.

Overview

17
17
years of professional experience

Work History

Administrative Assistant /Lead Front Desk Receptionist

Stone Ridge Asset Management
New York, NY
02.2022 - Current
  • Maintained a clean and organized reception area to uphold company image.
  • Ensured that all visitors had been registered in building security system, provided badges and signed in properly before entering the premises.
  • Greeted visitors in a professional manner, provided refreshments, engaged in friendly conversation while conducting the check-in process, responded to inquiries, and directed them to the appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special outside office events, securing venues for 20-plus employees.
  • Provided administrative support to the executive team, including scheduling meetings, managing multiple conference room calendars, technical setup, filling documents, photocopying, scanning, and faxing.
  • Conducted regular inventory checks of office supplies and ordered additional items when necessary.
  • Completed expense reports for travel reimbursement.
  • Completed executions of NDAs and other legal documents for the Legal and Compliance Department.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, FedEx, UPS, or postal service.
  • Trained new hires on receptionist duties such as answering phones, greeting visitors.

Lead Administrative Support Heme/Oncology

Monter Cancer Center Northwell Health
Lake Success , NY
03.2021 - 01.2022
  • Lead a 10 person Call Center on site and remotely with an average of 800 to 1,500 calls answered daily
  • Answer and triage up to 80 incoming patient calls to Treatment Team a day
  • Interview and train all new employees for Call Center
  • Produce daily reports of phone statistics/metrics for upper Management to review
  • Assist upper Management with establishing bench marks, and goals for team members to meet
  • Assisted Management with creating instruction manual for new phone software
  • Responsible for troubleshooting phone software issues on site and remotely

Lead Administrative Support Assistant Heme/Oncology

Monter Cancer Center Northwell Health
Lake Success, NY
09.2016 - 03.2021
  • Train new Medical Secretaries coming into department
  • Ordering/maintaining inventory of office supplies for Medical Secretaries
  • Payroll experience
  • Lead Secretary of seven person GI/GU Team
  • Answer and triage up to 80-100 incoming patient calls to Treatment Team a day, maintain Clinic Schedule, with additional Secretarial duties.

Medical Secretary - Hematology Oncology

Monter Cancer Center Northwell Health
Lake Success , NY
11.2009 - 08.2016
  • Answered and triaged up to 80-120 incoming patient calls to Treatment Team a day
  • Maintained Clinic Schedule
  • Obtained prior authorizations for Interventional Radiology Procedures
  • Obtained prior authorizations for patient Hospital Chemotherapy Admissions
  • Obtained prior authorization for specialty medications.
  • Electronically fax/task Doctor consult notes for up to 20 patients a day
  • Furnished Medical Records
  • Maintained Follow My Health (FMH) patient portal correspondence
  • Prepared Pathology slides for review

Medical Office Representative/Floater - Urology

Smith Institute for Urology Northwell Health
Lake Success, NY
11.2008 - 11.2009
  • Covered Front Desk, checked patients in/out, processed and took co-pays
  • Covered Secretarial duties for Secretaries on medical leave, vacation
  • Covered File Room, indexed patient medical information, filed patient charts

Education

Some College (No Degree) - Liberal Arts And General Studies

SUNY Morrisville
Morrisville, NY

Some College (No Degree) - Liberal Arts And General Studies

La Guardia Community College
Queens, NY

Skills

  • Reception management
  • Event planning
  • Expense reporting
  • Scheduling and calendar management
  • Skilled in MS Office
  • Training new employees
  • Telephone etiquette
  • Call center management
  • Multi-line phone systems
  • Providing customer support
  • Office supervision
  • Office supply ordering and management
  • Office inventory management
  • Office equipment operation
  • Hematology and oncology knowledge

Affiliations

-2014 North Shore-LIJ Medical Group Employee Recognition Winner

-Achieved numerous promotions as a result of excellent performance. Enhanced level of customer satisfaction through initiating and following up effectively with on time service.

Timeline

Administrative Assistant /Lead Front Desk Receptionist

Stone Ridge Asset Management
02.2022 - Current

Lead Administrative Support Heme/Oncology

Monter Cancer Center Northwell Health
03.2021 - 01.2022

Lead Administrative Support Assistant Heme/Oncology

Monter Cancer Center Northwell Health
09.2016 - 03.2021

Medical Secretary - Hematology Oncology

Monter Cancer Center Northwell Health
11.2009 - 08.2016

Medical Office Representative/Floater - Urology

Smith Institute for Urology Northwell Health
11.2008 - 11.2009

Some College (No Degree) - Liberal Arts And General Studies

SUNY Morrisville

Some College (No Degree) - Liberal Arts And General Studies

La Guardia Community College

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