Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharie Dismond

Stroudsburg,PA

Summary

Detail-oriented and methodical Customer Service offering 10+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

9
9
years of professional experience

Work History

Accounts Receivable Specialist

Bronx Community College
Bronx, NY
04.2016 - 09.2021
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Researched and resolved customer claims related to shortages, discount violations and returns.
  • Managed monthly reconciliation schedules for assigned accounts.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Home Health Aide

Elara Healthcare
The Bronx, NY
03.2015 - 09.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Supervised daily activities and provided assistance to staff.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Cashier/Pharmacy Technician

CVS Pharmacy
Bronx, United States
05.2010 - 12.2011
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of 2000.00 or more per shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 1200-2000 patients per day.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.

Education

Associate of Applied Science - Media Studies

Bronx Community College of The City University of New York
The Bronx, NY
06.2016

Skills

  • Monthly Reconciliations
  • Accurate Payment Posting
  • Bill Payment and Recordkeeping
  • Customer Notifications
  • Bill Processing
  • Investigative Research
  • Accounts Payable and Receivable
  • Credit and Collections
  • Precision and Accuracy
  • Aging Reports Analysis
  • Proactive and Self-Motivated
  • Customer Relations
  • Adjustment Posting
  • Evaluating Open Accounts
  • Account and Ledger Reconciliations
  • Data Communications
  • Customer Account Review
  • Insurance Practices
  • Administering Payroll
  • Professional Development
  • Payroll Preparation and Processing
  • First aid and safety
  • Clinical quality program standards
  • Decision-Making
  • Excellent Communication
  • Good Telephone Etiquette

Timeline

Accounts Receivable Specialist

Bronx Community College
04.2016 - 09.2021

Home Health Aide

Elara Healthcare
03.2015 - 09.2016

Cashier/Pharmacy Technician

CVS Pharmacy
05.2010 - 12.2011

Associate of Applied Science - Media Studies

Bronx Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Sharie Dismond