Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Sharie Towndrow

Sharie Towndrow

Northglenn,CO

Summary

Versatile Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success

. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

28
28
years of professional experience

Work History

Customer Success Manager

Botany Lane Greenhouse
Denver, CO
03.2015 - 09.2023
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Managed customer inquiries and complaints in a professional manner.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Created reports outlining customer usage and retention metrics.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Attended tradeshows and conferences to network with potential clients.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored competitor activities in order to stay ahead of the curve in terms of customer service offerings.
  • Coached team members on best practices for delivering exceptional customer experiences.
  • Assisted sales team by providing technical expertise during the sales process.
  • Identified areas where current products are not meeting expectations or could be improved upon.
  • Oversaw key customer relationships to close strategic opportunities.
  • Monitored KPIs to assess customer engagement.

Customer Service Manager

Botany Lane Greenhouse
Denver, CO
2015.Mar - 2023.Sep
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.

Business Development Manager

Botany Lane Greenhouse
Denver, CO
03.2015 - 09.2023
  • Generated new business with marketing initiatives and strategic plans.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Compiled product and customer data to generate informed profit projections.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Represented company and promoted products at conferences and industry events.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Drove sales by developing multi-million dollar contract sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Account Executive

Gold Inc
Denver , Co
01.1996 - 11.2014
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Created marketing materials, including brochures and presentations, to showcase products and services.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Attended networking events to build relationships with potential customers.
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Increased profitability and revenue by generating $1.3 Million in sales in the second quarter of the year.
  • Recruited, hired and trained new hires to optimize profitability.

Education

Massage Therapy

Denver School of Massage
Denver, CO
05.2012

Some College (No Degree) - Accounting And Finance

Barnes Business Collage
Denver, CO

Skills

  • Customer Account Management
  • Strategic Planning
  • CRM Software
  • Records Management
  • Client Relations
  • Training and Mentoring
  • Business Development
  • Report Analysis
  • Strategic Communications
  • Team Building
  • Revenue Growth
  • Customer Retention
  • Research and Due Diligence
  • Staff mentoring & leadership
  • Sales management
  • Key accounts development
  • Schedule Management
  • Revenue growth
  • Training and mentoring
  • Staff Management
  • Negotiation
  • Budgeting

Accomplishments

  • Promoted from CSR to Customer Success Manger, in less than 12-months.
  • Developed relationships with 16 new clients and typically exceeded sales goals by 38%.
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving company $1.2 Million annually.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Success Manager

Botany Lane Greenhouse
03.2015 - 09.2023

Customer Service Manager

Botany Lane Greenhouse
2015.Mar - 2023.Sep

Business Development Manager

Botany Lane Greenhouse
03.2015 - 09.2023

Account Executive

Gold Inc
01.1996 - 11.2014

Massage Therapy

Denver School of Massage

Some College (No Degree) - Accounting And Finance

Barnes Business Collage

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Sharie Towndrow