Sharieaka Wilson
Winston Salem,NC
Summary
Results-driven supervisor with a proven track record in team development, operational efficiency, and compliance management. Expertise in training, performance evaluation, and enhancing communication across departments to drive productivity and improve customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
supervisor
sodexo
Winston salem, NC
08.2024 - 04.2026
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated performance and provided feedback to team members regularly.
- Monitored employee productivity and provided targeted feedback to support professional growth.
- Implemented training programs for new staff on safety and protocols.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Ensured compliance with healthcare regulations and standards to maintain quality of care.
- Coordinated staff schedules to optimize coverage and enhance operational efficiency.
- Facilitated communication between departments to streamline workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored inventory levels of medical supplies and equipment regularly.
Supervisor
Aramark
Winston salem, NC
02.2023 - 08.2024
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations of food service staff and facilities.
- Coordinated schedules to ensure adequate staffing levels.
- Trained employees on safety protocols and service standards.
- Implemented training programs to enhance employee performance.
- Monitored inventory levels and ordered supplies.
- Resolved customer complaints to improve satisfaction levels.
- Enforced health regulations and maintained cleanliness standards.
- Conducted team meetings to communicate goals and expectations.
supervisor
Novant Health, Forsyth Medical Center
Winston-Salem, North Carolina
01.2022 - 08.2024
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations in a fast-paced healthcare environment.
- Evaluated performance and provided feedback to team members regularly.
- Maintained compliance with healthcare regulations and standards.
- Facilitated communication between departments to streamline workflows.
- Resolved patient concerns by addressing issues promptly and effectively.
Assistant Manager
biscuitville
Winston Salem, NC
06.2019 - 01.2022
- Managed daily operations and staff scheduling to ensure efficient service delivery.
- Implemented customer service protocols, enhancing guest satisfaction.
- Trained new team members on company standards and procedures to ensure consistency.
- Coordinated inventory management and stock replenishment, supporting operational efficiency.
Education
High School Diploma -
East Forsyth
Kernersville North Carolina06-1993
Skills
- Regulatory adherence
- Workplace safety
- Staff training
- Performance evaluation
- Staff scheduling
- Team supervision
- Customer service
Certification
- servsafe certification
Custom Section 1
- servsafe proctor
Timeline
supervisor
sodexo
08.2024 - 04.2026
Supervisor
Aramark
02.2023 - 08.2024
supervisor
Novant Health, Forsyth Medical Center
01.2022 - 08.2024
Assistant Manager
biscuitville
06.2019 - 01.2022
High School Diploma -
East Forsyth