Shariece Cooper
Detroit,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Sheraton
10.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Customer Service Representative II
Blue Cross Blue Shield
04.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Front Desk Agent
Sheraton
12.2018 - 09.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelors of Science/ Culinary Arts -
Henry Ford College
Associates Degree/ Hotel Restaurant Management -
Henry Ford College
Skills
- Teamwork
- Adaptability
- Active Listening
- Attention to Detail
- Scheduling
- Customer Service
- Leadership
- Communication
Timeline
Front Desk Supervisor
Sheraton
10.2022 - Current
Customer Service Representative II
Blue Cross Blue Shield
04.2020 - 11.2021
Front Desk Agent
Sheraton
12.2018 - 09.2019
Bachelors of Science/ Culinary Arts -
Henry Ford College
Associates Degree/ Hotel Restaurant Management -
Henry Ford College
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