Sharieka Smith
Talbotton,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Behavioral Aide
Higher Learning Solutions Foundation
01.2023 - Current
- Provide support to parents and or foster parents, placement staff of children with behavioral challenges that require more intensive intervention than basic parenting strategies
- Provide one-on-one behavioral interventions with children and youth in the home, residential placement, school or during community outings.
Certified Nursing Assistant/Certified Medication Aide
Talbot County Board of Education
09.2022 - Current
- Check blood pressure temperature, heart rate, respiration, and oxygen level of students
- Provide first aid and emergency care when needed, assist with faculty training on first aid safety
- Maintain and stock medical supplies
- Document and update student records
- Educate students on health education and universal precaution on proper handwashing, blood and bodily fluids
- Transfer and transport students when needed
- Assist students with daily medication under the supervision of a Licensed Practical School Nurse
- Ensure that the correct medication is given to the right person, at the right time, and the correct way
- Document each of the medication that’s administered (recording both dosages and times given)
- Respond to students incidents and (with proper certification) administer CPR and first aid if needed.
Caregiver
Private Pay Homecare
11.2021 - 09.2022
- Assist client with shopping, laundry, and light cleaning
- Assist client with ambulation and mobility around the house or outside (doctor’s appointment, walks etc.)
- Assist client with personal care and hygiene
- Help with physical therapy exercises
- Plan and prepare meals with assistance from the clients.
Call Center Representative/COVID
DPH/West Central Health
04.2020 - 11.2021
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy
- Determined service eligibility of insured and uninsured patients and discussed financial Options
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments
- Answered calls and interacted with community members to provide information on advocacy services.
Instructor
Pathways Center
11.2016 - 04.2020
- Advise clients or community groups on issues related to improving general health, such as diet or exercise
- Transport or accompany clients to scheduled health appointments or referral sites
- Advise clients or community groups on issues related to social or intellectual
- Development, such as education, safety, community integration and or problem solving
- Provide feedback to health service providers regarding improving service
- Accessibility or acceptability
- Provide assist with Individual Services Plan
- Provide documentation, concerning progress relating to the clients' personal goals
- Review files, records, and other documents to obtain information to respond to requests
- Maintain and update filing, inventory, mailing, and documenting information into the clients' electronic Records
- Pathways other duties includes (Hope’s Corner Child and Adolescent Crisis Stabilization Unit)
- Providing critical resources and support to individuals in crisis
- Collecting data and using it to make informed decisions regarding individuals and populations
- Coordinating legal intervention, outreach, referrals, services and more
- Assessing patient to determine their needs
- Developing Crisis Safety Plans Conducting Suicide Risk Assessments and conducting groups with clients on the unit
- Tracked client’s behavior daily activities, new skills and notable incidents for documentation purposes.
Client Support Worker/CNA
Pathways Center
08.2005 - 11.2016
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running Errands
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan
- Served as a Lead Person, direct other workers providing services to clients
- Submit reports and review reports or problems with superior
- Served as a part of the QA Team
- Observe clients' food selections and recommend alternate economical and nutritional food choices
- Maintain and update filing, inventory, mailing, and documenting information into the clients' electronic records
- Operate office machines, such as photocopiers and scanners, facsimile machines, and computers
- Review files, records, and other documents to obtain information to respond to requests.
Certified Nursing Assistant
Oak View Home
02.2003 - 08.2005
- Feeding patients and documenting their food/liquid intake
- Check patients' blood pressure, pulse, temperature, and respiration
- Turning or moving patients
- Gathering medical supplies
- Grooming patients by shaving them, brushing their hair, teeth, etc
- Bathing patients
- Answering patient’s calls
- Documenting information
- Stocking supplies
- Safety procedures
- Provide patients with help moving in and out of beds, baths, and wheelchairs
- Care for patients by changing bed linens and assisting with their personal care
- Accompany clients on doctor's appointment
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status care plan targets
- Used mobility devices to transport patients
- Documented activities and recorded information in EMR system.
Education
Certified Medication Aide -
Bridging Gap the Gap Healthcare Services
Columbus, GA02.2023
Commercial Driver's License- Class A-TN -
West Georgia Technical College
La Grange, GA04.2007
Certified Nursing Assistant- Healthcare -
Oak View Nursing Home
Waverly Hall, GA02.2003
High School Diploma: General Study -
Central High School
Talbotton, GA05.2001
Skills
- Positivity
- Interpersonal communication
- Teamwork and Collaboration
- Problem-Solving
- Relationship-Building
- Product Knowledge
- Time management
- Organizational skills
- Ability to learn new programs
- Addressed and answered customer concerns
- Friendly, Positive Attitude
- Customer Service
Certification
- Certified Medication Aide
- Certified Nursing Assistant
- Healthcare Provider (BLS) Adult, Child and Infant CPR/AED & First Aid
Timeline
Behavioral Aide
Higher Learning Solutions Foundation
01.2023 - Current
Certified Nursing Assistant/Certified Medication Aide
Talbot County Board of Education
09.2022 - Current
Caregiver
Private Pay Homecare
11.2021 - 09.2022
Call Center Representative/COVID
DPH/West Central Health
04.2020 - 11.2021
Instructor
Pathways Center
11.2016 - 04.2020
Client Support Worker/CNA
Pathways Center
08.2005 - 11.2016
Certified Nursing Assistant
Oak View Home
02.2003 - 08.2005
Certified Medication Aide -
Bridging Gap the Gap Healthcare Services
Commercial Driver's License- Class A-TN -
West Georgia Technical College
Certified Nursing Assistant- Healthcare -
Oak View Nursing Home
High School Diploma: General Study -
Central High School
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