Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shariekka Hargrove

Oxford,US

Summary

Knowledgeable with a strong background in assembling intricate products and ensuring quality standards. Consistently contributed to team success by meeting production deadlines and maintaining clean and organized workspace. Demonstrated expertise in using hand tools and power equipment, along with strong attention to detail and precision.

Professional with strong expertise in product assembly and track record of delivering high-quality results. Adept at reading blueprints, using hand tools, and following detailed instructions. Known for excellent teamwork and flexibility in adapting to changing production needs. Reliable, efficient, and focused on achieving optimal outcomes in every project.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

Diligent with a solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Product Assembler

EPG
09.2024 - Current
  • Updated logs and completed production reports.
  • Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
  • Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
  • Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.

Personal Care Assistant

B&C Care System
02.2022 - 08.2024
  • I assist the elderly, convalescents, or persons with disabilities with daily living activities
  • Operated patient lifting devices to safely transfer individuals with mobility challenges.
  • Applied wound care techniques to manage and dress minor injuries and surgical sites.
  • Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.

Selector

ADUSA
07.2019 - 01.2022
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
  • Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
  • Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
  • Enhanced team productivity by assisting with training new employees on warehouse processes and best practices.
  • Developed strong working relationships with peers, supervisors, and other stakeholders to foster a positive and collaborative work environment.

Call Center Associate

Acs
09.2014 - 06.2019
  • Consistently provided excellent customer service, resulting in a customer satisfaction rating of 100%
  • Resolved issues over the phone with customers on a daily basis
  • Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
  • Routed incoming calls to the most qualified personnel and departments within the company
  • Quickly investigated and resolved customer complaints and inquiries
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cashier

KFC
08.2011 - 08.2014
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Educated customers about promotions to increase sales
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Processed new orders quickly and accurately, completing 100+ daily transactions
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Helped customers by answering their questions and completing their requests
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds
  • Served the needs of more than 50 customers in a busy environment
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School -

J. F. Webb High School
Oxford, NC

Skills

  • Customer service
  • Initiative to work independently
  • Product assembly
  • Customer satisfaction
  • Customer support
  • Computer literate
  • Packaging
  • Assembly
  • Hand and power tools
  • Following instructions
  • Workplace safety
  • Warehouse

Certification

Driver's License

Languages

English
Full Professional

Timeline

Product Assembler

EPG
09.2024 - Current

Personal Care Assistant

B&C Care System
02.2022 - 08.2024

Selector

ADUSA
07.2019 - 01.2022

Call Center Associate

Acs
09.2014 - 06.2019

Cashier

KFC
08.2011 - 08.2014

High School -

J. F. Webb High School
Shariekka Hargrove