Shariel Keepers-Merritt
Summary
Reliable and motivated individual seeking Administrative career opportunities. Skilled in Human Resources, Management, Administrative Tasks, and Customer Service. I have a passion for helping others and I am dedicated to providing exceptional service. With strong communication skills, attention to detail, and adaptability, I am confident in my ability to succeed in any role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Heartland Dental
05.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Created social media content for online platforms
- Weekly and monthly tracking of itero scan numbers & office goals
Senior Assistant Manager
Cinemark
03.2016 - 01.2024
- Lead and manage a team of employees, ensuring adequate staffing levels for anticipated business and creating weekly schedules to optimize coverage and productivity
- Monitor theater sales and review P&L statements to make payroll adjustments and ensure actual hours are within budget
- Assist the general manager in overall theater operations, including ensuring that safety protocols are being followed by team members and management
- Conduct interviews with job candidates and oversee the onboarding and training process for new hires
- Maintain and update personnel files for team members, ensuring accurate and up-to-date information
- Coach and motivate team members to reach goals and achieve growth and best results
- Address and resolve guest concerns in person and via email, utilizing strong communication skills to ensure customer satisfaction
- Manage over 300 emails per week in Microsoft Outlook, responding to inquiries and requests in a timely and professional manner
- Maintain and update company reports and spreadsheets using Microsoft Excel and additional software programs, ensuring accurate and organized data.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2016
Skills
- Administrative: Maintaining files, updating reports and spreadsheets, and reviewing P&L statements
- Computer Proficiency: Creating Excel & Word documents & spreadsheets
- Management: Leading teams, coaching and motivating team members, and creating schedules
- Human Resources: Interviewing, onboarding, training, and employee relations
- Customer Service: Resolving guest concerns and providing exceptional service
- Problem-Solving: Identifying and resolving issues to ensure operational success
- Event Planning: Organizing and executing events to drive business
- Patient Scheduling
References
Will be provided.
Certification
CPR Certification - April 2024
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Dental Assistant
Heartland Dental
05.2023 - Current
Senior Assistant Manager
Cinemark
03.2016 - 01.2024
High School Diploma -
Penn Foster Career School
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