Summary
Overview
Work History
Education
Skills
Timeline
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Shariel Tucker

Lynwood,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Advocate Health Care Group
11.2020 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations

Ramp Agent

Envoy Airlines
04.2020 - 08.2020
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 50 daily flights.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated moving truck safely to deliver items to destination without nicks or scratches
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.

Customer Service Representative

Nordstrom
03.2018 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Studied customer buying trends, demands and preferences to determine fast-selling items

Education

Associate of Arts - Education

Prairie State College
Chicago Heights, IL
05.2022

High School Diploma -

Thornton Fractional South
Lansing, IL
05.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Coordination

Timeline

Customer Service Representative

Advocate Health Care Group
11.2020 - 07.2023

Ramp Agent

Envoy Airlines
04.2020 - 08.2020

Customer Service Representative

Nordstrom
03.2018 - 01.2020

Associate of Arts - Education

Prairie State College

High School Diploma -

Thornton Fractional South

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Shariel Tucker