Sharise Cushion

• Primary representative between on-site facility personnel, Account Management & other Securus personnel

• Research issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department

• Assist, monitor and or issue escalations as needed with other internal departments. • Communicate internally all client requests and issues to facilitate resolution

• Open, address, resolve and track heat tickets and advise customer and Securus Personnel of service affecting issues

• Required to maintain partnership and regular communication with Account Management

• Maintain a high level of client satisfaction through outstanding customer service and support.

• Required to attend onsite meetings as designated by facility leadership

• Perform basic Technical Support functions (password resets and handouts, user set up, etc…) and basic product training as needed or requested by the customer.

• Travel to neighboring facilities within an assigned region sometimes with minimal lead time as a backup.

• Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results

• Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)

• Oversee rollout of services for newly acquired clients to align both parties’ interests

• Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
• Prepared blood-collecting equipment to draw blood and safely store and transport samples.
• Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
• Treated blood-related chronic disorders by performing therapeutic phlebotomy.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Interviewed patients and analyzed and documented medical records to update and file documents.