Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shariesha Armstrong

Buckeye,AZ

Summary

Dedicated professional with a proven track record of delivering exceptional service through strategic project management. Adept at leveraging technology and collaboration to enhance customer experiences. Strong communication and problem-solving skills. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Claims Processor

United HealthCare
12.2021 - 11.2023
  • Processing medical claims
  • Researching claims during appeal process Confirming prior authorization prerequisites for claims payment.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Enhanced claim processing efficiency by implementing new software and streamlining procedures.

Judicial Clerk

Maricopa County Judicial Branch
04.2020 - 09.2021
  • Answering Field Probation Officer dispatch calls,
  • Accepting inbound defendant calls
  • Managing defendant file room
  • Retrieving files upon probation officer requests
  • Processing division file requests via county interoffice mail
  • Use of APETS, ICIS and other government databases to find defendants and assist officers in apprehension.
  • Maintained accurate records of court proceedings, ensuring easy access for future review or reference by judge and other legal professionals.

Salon Manager

A-List Beauty Studio
01.2017 - 02.2020
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Educated service personnel on company policy and procedure.
  • Delegated workplace responsibility to appropriate staff.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Utilized best practices theory when selecting vendors and products.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Prepared annual budgets with controls to prevent overages.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.


Property Manager

Sherman Associates
01.2015 - 12.2015
  • Reporting vacancies, accounts receivables, incidents, occupied units Monthly
  • Managing a Team of 4 support staff
  • Overseeing unit turns
  • Point of contact for all vendors (Painters, cleaners, carpet installers etc)
  • Maintaining move in files to Tax credit standard and in accordance with compliance rules and regulations
  • Preparing lease violation demands for eviction proceedings
  • Conducting tenant conferences for lease violations, tenant damages, crisis intervention
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Public Housing Property Manager

Majestic Management
06.2013 - 09.2014
  • Conducting tenant re-examinations
  • Collecting and awarding contractor bids for vacant unit turnovers and modernization projects.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.

Legal Secretary

Hennepin County Public Defender's Office
02.2006 - 02.2011


  • Assisted with preparation of trial materials and documents.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Conducted detailed legal research to support case strategy development and enhance attorney knowledge.
  • Conducted research on legal cases and prepared summaries for attorneys.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Filed documents with courts on behalf of attorney.
  • Developed and maintained filing and retrieval systems.

Education

High School Diploma -

Southwest H.S. Minneapolis, MN

Cosmetology

Empire Beauty School
Bloomington, MN
12.2016

Skills

  • Records Management
  • Understanding of medical terms
  • Attention to Detail
  • Policy analysis
  • Legal Research
  • Microsoft Office
  • Editing
  • Database Management
  • Decision-making skills
  • Staff Collaboration
  • Revenue Generation
  • Scheduling

Certification

  • NAHRO- Certified Specialist-Public Housing Manager Certification
  • Nan McKay- Public Housing Rent Calculation Specialist
  • NAHRO- Site based budget training Certification

Timeline

Claims Processor

United HealthCare
12.2021 - 11.2023

Judicial Clerk

Maricopa County Judicial Branch
04.2020 - 09.2021

Salon Manager

A-List Beauty Studio
01.2017 - 02.2020

Property Manager

Sherman Associates
01.2015 - 12.2015

Public Housing Property Manager

Majestic Management
06.2013 - 09.2014

Legal Secretary

Hennepin County Public Defender's Office
02.2006 - 02.2011

High School Diploma -

Southwest H.S. Minneapolis, MN

Cosmetology

Empire Beauty School

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Shariesha Armstrong