Sharif Henson
Owings Mills,MD
Overview
21
21
years of professional experience
Work History
Regional Safety & Security Manager
PayPal Inc.
Washington, DC
09.2018 - Current
- Primarily responsible for creating & managing a safe & security work environment for up to six corporate offices across different states
- Maintain close partnerships with both internal & external groups such as senior level business leaders at each office, GSS intelligence/GSOC team, Human Resources & local Police/Fire Depts
- Delivered direct supervision with regional support to the nearly 20 security personnel & teams in each office via the oversight and management of the service providers contract & statement of work
- Responsible managing & approving the security providers invoicing & GSS budgetary obligations to the company to include tracking spend trends to identify cost saving potential
- Required to conducting intricate investigations involving employees or contract workers in close partnership with Global Investigations, Human Resources, and other leaders
- Fully support the PayPal business unit from a security operations perspective before, during & after any significant safety or security risks to employee, visitors, or the business operations
- Collaborate with PayPal’s legal & governance teams in the crafting and/or the review of Global Safety & Security policies & procedures
- Conduct and annually review physical security & fire risk assessment for each office location within remit, to include leading the Fire Safety Program within the Americas
- Facilitate & foster a healthy Ombuds program with specific tailoring to the Global Safety & Security departments team of nearly 60 employees
- Ensure all direct reports held a keen understanding of Payment Card Industry (PCI) obligations and trained staff to recognize risks to regulatory compliance in their day-to-day operations
- Fostered a strong working relationship with Intelligence, GSOC & Human Resources teams to effectively manage large scale reductions in force from a risk-based approach.
Regional Account Manager
G4S Secure Solutions USA
Hunt Valley, MD
08.2017 - 09.2018
Regional Account Manager-Amazon.com
G4S Secure Solutions
Baltimore, MD
03.2015 - 08.2017
- Responsible for managing the physical security operations for 33 Amazon.com Fulfillment Center Warehouses & Sort Center in the Northeastern U.S
- Supported managers and local leadership with fast paced reporting of intelligence and time sensitive reporting of incidents which occurred in the locations
- Provided direct supervision and regional support for 23 managers across the northeast
- Oversight of invoicing, billing, and payments from security provider with regular analysis and reporting of the same vertically to accounts receivable and comptrollers in each region
- Manage and oversee the day-to-day security operations of the portfolio to ensure contract deliverables, SLA’s and KPI’s are met to standard
- Provide regional support for all new warehouses opened by developing “launch programs” which served as a playbook guide for others to use when opening new warehouses
- Supported all managers with the remit with regular feedback and updated on policy/procedural changes to security operations
- Established local police contacts in each region with coordination from loss prevention partners & local security manager participation
- Supported local security managers & loss prevention teams with the management of asset protection programs & investigation/interviewing training programs
- Coordinated with local security managers to develop peak season staffing programs to anticipate the influx of employee/contractor attendance on site which required massive security augmentation.
National Training Manager-Amazon.com
G4S Secure Solutions
Lexington, KY
06.2014 - 03.2015
- Manage and oversee the national training program for all managers, supervisors and security personnel on security operations
- Responsible for creating and maintaining tracking systems and methods for recording required training, both book based and practical with emphasis on service level agreement compliance
- Meet regularly with key stakeholders such as loss prevention
- Maintained monthly and quarterly training requirements to all G4S officers assigned to the portfolio
- Tracked and reported all KPIs and SLAs to be presented to the clients Senior Executive members
- Developed & trained managers on the implementation of emergency & incident response plans.
Project Manager-Amazon.com
G4S Secure Solutions
Columbia/Spartanburg, SC
08.2013 - 06.2014
- Managed a team of Supervisors and officers via proper training and customer service-oriented mentorship resulting in low turnover and high-performance levels resulting in added warehouses to my remit
- Responsible for the oversight of contract compliance, to ensure all contract deliverables were met, in addition to maintaining high customer/client satisfaction through weekly, and monthly meetings with stakeholders
- Built strong business relations with local loss prevention, to develop new screening techniques to implement within the asset protection program
- Reduced the loss of company assets & responsible for the prevention of over 15% of the attempted theft cases at all U.S
- Amazon FC’s in 2013.
Project Manager-Amazon.com
Allied Barton
Columbia/Spartanburg, SC
06.2012 - 08.2013
- Successfully opened two Amazon FC’s CAE1 Columbia, SC and GSP1 Spartanburg, SC
- Tracked company cost through the use of company software
- Managed all key drivers to ensure company profits and budget goals were met were met monthly
- Responsible for managing all key drivers/indicators to ensure contractual obligations were met and or exceeded resulting in contract renewal.
Portfolio Manager
Allied Barton
Columbia, SC
08.2009 - 06.2012
- Lead and managed a team of 90 employees and oversee the day to day security operations including 39 FC’s spanning 9 states
- Effectively worked with district recruiter to recruit, select and hire the most qualified candidates for open positions and reduced turnover through high employee morale, counseling and training
- Ensured that all client deliverables and contract compliance remained 100% and ensured the renewal of annual contract
- Maintained district overtime goal of 1% or lower each week.
Assistant Account Manager
Allied Barton
Columbia, SC
08.2007 - 08.2009
- Supervise and train a staff of 90 officers and schedule 3,000+ hrs per week
- Evaluate and motivate a team of 90 supervisors and officers to carry out client concerns and contractual agreements for the largest account in S.C
- Assistant to the Account Manager, assisting with hiring, recruiting, interviewing and weekly payroll
- Operate and train staff in C
- Cure 8000 and PPM 2000 programs for access control and maintain operations procedures/post orders
- Conduct performance evaluations as well as disciplinary reviews.
Lieutenant/Area Supervisor
Allied Barton
Columbia, SC
07.2006 - 08.2007
- Supervise and train a staff of 90 supervisors and security officers
- Coached and mentored offices to become supervisors and encouraged all employees to be their best each day
- Assisted the Assistant Account Manager with hiring, recruiting, interviewing and weekly payroll
- Developed and reviewed all performance evaluations and evaluated all disciplinary counseling’s
- Assisted with the analyzing and update of all post orders and standard operating procedures
- Worked with client to produce various emergency procedures and security breach training programs.
Security Officer
Security Forces Inc.
Columbia, SC
02.2006 - 07.2006
- Operated the Command Center and protected private property by observing over 700 remote view and CCTV cameras
- Ensured a safe and orderly environment through access control by ensuring all person(s) badges in or signed in according to company policy
- Reviewed and maintained incident reports from officers for quality, grammar and punctuation prior to sending to client.
Correction Officer
North Carolina Department of Corrections
Hoffman, NC
08.2003 - 02.2006
- Enforced all state and institutional policies and procedures regarding over 145 inmates
- Oversaw, transported, and observed inmates daily to maintain order according to DOC policy
- Used non violent crisis intervention skills daily to deescalate conflicts and potentially dangerous situations
- Acted as a visual deterrent to criminal activity by observing, reporting, deterring and detecting
- Provide emergency assistance during medical emergencies & evacuation procedures for inmates when needed
- Monitor inmate activities and behaviors via CCTV and supported institution security via proper execution of operational control room procedure
- Maintained a safe & orderly environment for both Correctional Officer.
Education
Bachelor of Science in Criminal Justice -
University of Phoenix
MBA (Concentration Global Management) -
University of Phoenix
Skills
- Risk Management
- Physical Security Operations
- Investigations
- Emergency Management
- Risk & Incident Management
- Event Security
- Effective People Management
- Crisis Intervention
- Negotiation & Verbal/Written Communication Skills
Affiliations
- National Fire Prevention Association Member
- ASIS International Member
- EMS (HSI) CPR/AED/FA Instructor Certified
Timeline
Regional Safety & Security Manager
PayPal Inc.
09.2018 - Current
Regional Account Manager
G4S Secure Solutions USA
08.2017 - 09.2018
Regional Account Manager-Amazon.com
G4S Secure Solutions
03.2015 - 08.2017
National Training Manager-Amazon.com
G4S Secure Solutions
06.2014 - 03.2015
Project Manager-Amazon.com
G4S Secure Solutions
08.2013 - 06.2014
Project Manager-Amazon.com
Allied Barton
06.2012 - 08.2013
Portfolio Manager
Allied Barton
08.2009 - 06.2012
Assistant Account Manager
Allied Barton
08.2007 - 08.2009
Lieutenant/Area Supervisor
Allied Barton
07.2006 - 08.2007
Security Officer
Security Forces Inc.
02.2006 - 07.2006
Correction Officer
North Carolina Department of Corrections
08.2003 - 02.2006
Bachelor of Science in Criminal Justice -
University of Phoenix
MBA (Concentration Global Management) -
University of Phoenix
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