SHARIF NORMAN
New York,NY
Summary
Detail-oriented professional with years of hands-on experience in data analysis, quickbooks, training, retrieval, and presentation. Utilizing interpersonal skills, excellent time management and problem-solving skills. Well-versed in modern data recording procedures, records management, and data sorting techniques. Highly adaptable, with an excellent background of quick and effective performance. A hardworking, professional, and outgoing individual with excellent customer service, problem solving, and skills and the ability to prioritize work, task, and manage time efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Aide (RA)
VIP
08.2023 - Current
- Provided assistance and support to residents in a residential setting, demonstrating patience and understanding of individual needs
- Monitored and supervised residents in their daily activities, such as meals, recreational activities, and health care appointments
- Responded to any emergencies or incidents in a timely and efficient manner.
Travel Planner
Access-A-Ride
06.2021 - 06.2023
- Obtaining information from clients and making travel arrangements as per their specifications
- Updating and recording all client information on the database, answering all clients' questions, while Maintaining a high degree of professionalism and maintaining client confidentiality.
Bill And Account Collector
Sunrise Credit Services
03.2020 - 12.2020
- Maintained accurate records of all collection activities and customer interactions while monitoring customers accounts to ensure timely payments
- Analyzed customer payment history to identify collection trends and develop strategies to increase collection success
- Processed payments and adjusted accounts accordingly.
Education
Associate of Business Administration -
SUNY Cobelskill
05.2018
High School Diploma -
Thurgood Marshall Acadmey
06.2015
Skills
- Data Analysis
- QuickBooks
- Training & Development
- Data Management
- Appointment Scheduling
- Map Reading
- Alternate Route Mapping
- Answering Calls
- Call Handling
- Resolving Conflict
- Activities Monitoring
- Follow-up
- Quick Response
- Quality Assurance
- System Troubleshooting
- Customer Relations
- Client Interaction
- Operations Management
Certification
CPR, 2023
Extracurricular Activities
Contributor at Fan Sided, New York, 01/2019 - Present, yes, I am a freelance contributor for Fan Sided. I write articles about the NBA and current events going on in the NBA.
Timeline
Residential Aide (RA)
VIP
08.2023 - Current
Travel Planner
Access-A-Ride
06.2021 - 06.2023
Bill And Account Collector
Sunrise Credit Services
03.2020 - 12.2020
Associate of Business Administration -
SUNY Cobelskill
High School Diploma -
Thurgood Marshall Acadmey
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