Sharif Rahman

Experienced and Empathic Customer Service Representative with a proven track record of enhancing customer interactions through effective communication and active listening. Proficient in utilizing CRMs and various software systems simultaneously to optimize support operations and drive customer satisfaction. Demonstrated expertise in investigations, negotiations, and complex problem-solving, consistently delivering timely resolutions. Committed to fostering teamwork and continuous improvement to elevate the overall customer experience.

• Address student and parent inquiries, enhancing satisfaction and retention.
• Resolve issues via phone, email, and chat, ensuring high satisfaction.
• Match students with tutors, improving tutoring experiences and outcomes.
• Coordinate schedules, managing conflicts and cancellations effectively.
• Maintain CRM records, ensuring accurate tracking and follow-up.
• Typed documents, ensuring accuracy and timely completion, enhancing office workflow.
• Managed social media, boosting online engagement and brand visibility.
• Handled calls and appointments, improving scheduling efficiency.
• Supported admin tasks with photocopying and collating, streamlining operations.
• Enhanced customer relations, driving profit growth and retention.
• Advised on product suitability, boosting satisfaction and sales.
• Resolved issues through call management, ensuring effective solutions.
• Handled complaints with patience, securing positive outcomes.
• Processed orders accurately, maintaining up-to-date customer data.