Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Sharifah Dias

Sharifah Dias

Business Assistant
Orlando,FL

Summary

Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Business Assistant

Dental Care At Westside Shoppes
10.2022 - Current
  • Presenting patient's treatment plan
  • Familiar with third party financing
  • Review PSR and submit updates
  • Completing morning and EOD duties
  • Login and review Solution Reach; emails; and HDQueue
  • Posting insurance checks; collecting and posting payments
  • Verifying insurance; completing VOI for patient appointments
  • Prepare Morning Huddles
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Dental Assisitant/Dental Insurance Biller

Metropolitan Dental Associates
12.2003 - 04.2016
  • Chairside with doctors; familiar with instruments, materials, and terminology.
  • Assisted management with implementing new accounting software program with Dentrix.
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Managed front desk team members

FRONT DESK RECEPTIONIST

Go Smile
06.2003 - 09.2003
  • Train dental records staff
  • Processed customer payments
  • Developed highly empathetic client relationships and earned a reputation for exceeding goals
  • 0
  • To be defective, and approving or disapproving dealers' claims
  • Review records for completeness, accuracy, and compliance with regulations
  • Confirmed and scheduled appointments
  • Calculated coordination of benefits (COB) and Explanation of
  • Benefits (EOB)
  • Patient's insurance verification
  • Kept abreast of rapidly evolving technology
  • Promptly responding to general inquiries from staff and clients via mail, email and fax
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
  • Route emergency calls appropriately
  • Perform clerical duties, such as typing, proofreading, accepting
  • Orders, scheduling appointments, and sorting mail
  • Keep records of calls placed and charges incurred
  • Stamp messages with time and date and file them appropriately
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • Hear and resolve complaints from customers or the public
  • File and maintain records
  • Receive payment and record receipts for services
  • Schedule appointments and maintain and update appointment calendars
  • Confirmed and scheduled appointments
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
  • Sign for packages that came to the organization and distributed them to the appropriate personnel

FRONT DESK ASSISTANT

DDS Stuart Fierman
07.2002 - 06.2003
  • File and maintain records
  • Receive payment and record receipts for services
  • Schedule appointments and maintain and update appointment calendars
  • Confirmed and scheduled appointments
  • Completed a daily list of some insurance verification for scheduled appointments.

Education

Associate - Applied Science

BROOKLYN COMMUNITY COLLEGE

High School Diploma - undefined

GERMANTOWN HIGH SCHOOL

Skills

  • Dentrix/Computer Software
  • Effective team player
  • Communication
  • Insurance verification
  • Google Drive
  • Microsoft Word, Excel, and
  • PowerPoint
  • Type 35 wpm
  • Dependable and reliable
  • Sharp problem solver
  • Process patient admission or discharge documents
  • Identify, compile, abstract, and code patient data, using standard
  • Classification systems
  • Resolve or clarify codes or diagnoses with conflicting, missing, or
  • Unclear information by consulting with doctors or others or by
  • Participating in the coding team's regular meetings
  • Post dental insurance billings
  • New Business Development
  • Business Growth
  • Business Requirements
  • Online Systems
  • Customer Service
  • Office Meetings
  • Payment Processing
  • Troubleshoot Service Issues
  • Leadership

Accomplishments

  • Entrepreneurship in Fine Flamboyant Style, LLC; SD 4 Ever Homes.
  • Direct or coordinate an organization\'s financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
  • Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Complete reports submitted by staff members to recommend approval or to suggest changes.
  • Coordinate the development or implementation of budgetary control systems, recordkeeping systems, or other administrative control processes.
  • Direct non-merchandising departments, such as advertising,purchasing, credit, or accounting.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 25 in the development of updated Dentrix System.

Timeline

Business Assistant

Dental Care At Westside Shoppes
10.2022 - Current

Dental Assisitant/Dental Insurance Biller

Metropolitan Dental Associates
12.2003 - 04.2016

FRONT DESK RECEPTIONIST

Go Smile
06.2003 - 09.2003

FRONT DESK ASSISTANT

DDS Stuart Fierman
07.2002 - 06.2003

Associate - Applied Science

BROOKLYN COMMUNITY COLLEGE

High School Diploma - undefined

GERMANTOWN HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Sharifah DiasBusiness Assistant