Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharifah Khan

Irvington,NJ

Summary

Dynamic customer service professional with over 11 years of experience in cash management, team supervision, and operational efficiency enhancement. Proven organizational skills ensure seamless daily transactions while adhering to stringent financial protocols. Recognized for effective leadership in training team members and swiftly resolving cash discrepancies, supported by strong mathematical aptitude that facilitates accurate daily balancing. Extensive expertise in cash handling, inventory balancing, data entry, and claims management contributes to a well-rounded skill set that drives success in fast-paced environments, underscored by excellent attention to detail and exceptional problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Senior Cash Supervisor

Brinks Inc
08.2022 - 03.2025
  • Ensured all customer's deposit are verified, change order preparation, inventory management, all liability is secured at the end of the shift.
  • Oversaw daily operations of approximately 52 employees of the department, ensuring smooth workflow and timely completion of tasks.
  • Provided coaching when goals were not met to assist with skill development to employees on a consistent basis.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Assisted the Cash Manager as needed for all branch goals to be met etc.
  • Reduced payroll discrepancies by conducting regular audits and addressing any errors in a timely manner.
  • Adhered to all performance and contractual requirements.
  • Provided excellent customer service to employees by promptly addressing inquiries related to paychecks, deductions, or other payroll-related concerns.
  • Handled complex payroll issues with minimal supervision, demonstrating advanced knowledge of compensation calculations and applicable regulations.
  • Resolved payroll discrepancies quickly and successfully.
  • Collaborated with other supervisors to develop best practices for cash handling procedures, resulting in increased productivity across departments.
  • Conducted thorough investigations into discrepancies found during audits, identifying root causes of issues and implementing corrective actions where necessary.
  • Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.

Cash Management Services Supervisor

Looms Armored
08.2019 - 02.2022
  • Ensured accountability and security of all funds transiting through departments.
  • Communicate with internal, over 20 banks and commercial customers to address and resolve problems, special needs and/or discrepancies.
  • Planned and direct daily activities for cash management services to include deposit verification, change order preparation and currency/coin inventory management.
  • Conducted random vault and teller audits to ensure policies and procedures are being followed.
  • Advised over 10 large Financial Institutes to sell excess inventory, restock inventory and change ATM replenishment amounts to improve and reduce cash balances.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Assisted Manager, Branch or General Manager, Loss Prevention Manager, Division Security Manager, Corporate Security staff and customers to resolve all differences in ATM and CMS Operations.
  • Sent processed claimant responses, including deficiency and rejection letters.
  • Managed all claims-related activities.
  • Maintained updated records and prepared required documentation to resolve claims.
  • Attended claims review with senior Claims manager on a weekly basis.
  • Escalated claim quality concerns and outcomes to senior manager or the appropriate unit.
  • Requested, uploaded and read ATM machine lock audits to ensure no suspicious activity regarding filed claims.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

CVS Supervisor Reconciliation/ Vault & Pack Out

GardaWorld
Long Island City, New York
04.2018 - 08.2019
  • Ensured all banks are in balance daily
  • Managed over 30 problem bags for all commercial banks
  • Coached and resolved issues, served as a link between subordinates and upper management.
  • Organized workflow and ensuring that employees understand their duties or delegated tasks.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Ensured Compliance with Company Escalation and Security Notification Policies.
  • Evaluated department needs and scheduled employees accordingly.
  • Performed balancing of vault operations.
  • Provided direction and guidance to team members requiring additional direction.
  • Performed monthly commitments coordination and execution.
  • Monitored approximately 30 employee vacation schedules. Maintaining effectiveness and efficiency of operational functions

Dean/ Administrative Assistant

New Visions for Public Schools (Advanced Math and Science 3) - Brooklyn, NY
Brooklyn, NY
07.2017 - 04.2018
  • Investigated student complaints and grievances.
  • Assisted students in establishing high standards of conduct.
  • Coordinated with other deans to ensure coverage at all school events at which coverage is necessary.
  • Maintained and managed approximately 90 students’ databases with complete referrals.
  • Aided schoolteachers in maintaining educational records of all students.

CVS Processing/ Data Entry/Inventory Clerk

GardaWorld – Long Island City, NY
03.2013 - 03.2017
  • Conducted training and development of new staff, providing information on the policies and the procedures of the company.
  • Focused on process improvement measures and short and long-range operational planning to meet branch goals and growth.
  • Prepared source data for computer entry into Cash-Track System by compiling and sorting information.
  • Maintained the confidentiality of customer account information.
  • Managed deposits, researched discrepancies, and processed check& change orders.
  • Completed data entry for all currency transactions (Money-Manager).
  • Processed, verified, and balanced 100+ transactions daily.
  • Reviewed, tracked, and monitored currency and coin levels in customer inventories and ATM’s.
  • Advised customers to sell excess inventory, restock inventory and change ATM replenishment amounts to improve and reduce customer cash balances.

Assistant Teacher

Candy Kids Pre-School/Daycare Center – Brooklyn, NY
03.2012 - 02.2013
  • Assisted teacher with planning age-appropriate activities for approximately 50 children, targeting educational and social development.
  • Maintained a well-organized and safe classroom environment conducive to the optimal growth and development of children.

Education

Certificate - Customer Service

CAMBA
Brooklyn, NY
01.2013

High School Diploma -

Brickdam Secondary School
Guyana
06-2008

Skills

  • Staff training and development
  • Payroll processing
  • Time sheet review
  • Payroll auditing
  • Cash handling expertise
  • Loss prevention strategies
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Organizational skills

Timeline

Senior Cash Supervisor

Brinks Inc
08.2022 - 03.2025

Cash Management Services Supervisor

Looms Armored
08.2019 - 02.2022

CVS Supervisor Reconciliation/ Vault & Pack Out

GardaWorld
04.2018 - 08.2019

Dean/ Administrative Assistant

New Visions for Public Schools (Advanced Math and Science 3) - Brooklyn, NY
07.2017 - 04.2018

CVS Processing/ Data Entry/Inventory Clerk

GardaWorld – Long Island City, NY
03.2013 - 03.2017

Assistant Teacher

Candy Kids Pre-School/Daycare Center – Brooklyn, NY
03.2012 - 02.2013

Certificate - Customer Service

CAMBA

High School Diploma -

Brickdam Secondary School

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