Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
SHARIFAH NAJWA ALHADY

SHARIFAH NAJWA ALHADY

Georgetown,PENANG

Summary

  • Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
  • Qualified Sales consultant with solid background in facilitating seamless financial transactions. Successfully managed high volumes of transfers while ensuring compliance with regulatory standards. Demonstrated strong attention to detail and effective communication skills, enhancing customer satisfaction and operational efficiency.
  • Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

8
8
years of professional experience

Work History

KITCHEN ASSISTANT

SYED CAFE
08.2020 - Current
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Provided backup support to other staff members during busy periods or staff shortages.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Managed inventory for kitchen supplies, contributing to cost-effective operations.

SALES CONSULTANT

VALYOU EXCHANGE SDN BHD
01.2018 - 07.2020
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Trained new employees on customer service, money handling and organizing strategies.

SALES CONSULTANT

BFC EXCHANGE SDN BHD
06.2017 - 12.2017
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

FOUNDATION - ECONOMICS AND SCIENCE MANAGEMENT

IIUM GOMBAK
SELANGOR
03-2017

High School Diploma -

MRSM BALIK PULAU
PENANG
11-2013

Skills

  • Time management
  • Customer relationship management
  • Prospecting skills
  • Customer oversight
  • Multilingual capacity
  • Customer relationship building
  • Customer service
  • Negotiation tactics
  • Relationship building
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Multitasking Abilities
  • Calm under pressure

Accomplishments

  • Served as the acting assistant manager for 3 months when manager was on maternity leave.
  • Supervised team of 6 staff members.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Full Professional
Malay
Native or Bilingual

Timeline

KITCHEN ASSISTANT

SYED CAFE
08.2020 - Current

SALES CONSULTANT

VALYOU EXCHANGE SDN BHD
01.2018 - 07.2020

SALES CONSULTANT

BFC EXCHANGE SDN BHD
06.2017 - 12.2017

FOUNDATION - ECONOMICS AND SCIENCE MANAGEMENT

IIUM GOMBAK

High School Diploma -

MRSM BALIK PULAU

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