Sharif Attia
Minneapolis,MN
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Manager
Alex Home Care
09.2023 - Current
- Managing scheduling and resource allocation to optimize caregiver assignments and efficiency.
- Recruiting hired, trained, and supervised a diverse team of caregivers, promoting professional development opportunities within the organization.
- Developing and maintaining strong relationships with patients and their families, ensuring their understanding of care plans and addressing any concerns or needs.
Short Term Disability Claims Specialist
UnitedHealthcare
06.2022 - 08.2023
- Evaluated and processed Short Term Disability claims for accuracy and compliance with policies.
- Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Assistant Manager
M Health Fairview
02.2022 - 06.2022
- Recognized for providing exceptional customer service and was promoted from supervisor to assistant manager.
- Managed and trained a team of supervisors and over 20 employees to provide quality services to patients and guests visiting the hospital.
- Lead multiple initiatives to improve workflow and increase cooperation with hospital departments to provide better service to patients and guests.
Human Resources Intern
Vista Prairie Communities
05.2019 - 08.2019
- Assisted with developing a new strategic objective for company's HR department and meeting their goal, as part of my Health Services Management degree Capstone challenge project, by analyzing multiple employee handbooks used by headquarters to manage their various locations, identifying best hiring and management practices, and developing a new, unified, employee handbook to improve administrative operational efficiency and implement best management practices.
- Conducted research on HR best practices to enhance departmental procedures.
- Maintained employee records using HRIS, ensuring data accuracy and confidentiality.
Operations Manager
Gopuff
06.2018 - 08.2018
- Worked directly with the General Manager to improve daily and administrative operations locally and companywide.
- Recruited staff members and oversaw training programs.
- Assisted in managing payroll, budgeting plans, and determining revenue goals to increase efficiency and ensure financial health.
Patient Concierge
University of Minnesota Physicians
12.2017 - 03.2018
- Processed patient admission and discharge documents.
- Utilized EMR Epic software to assist patients in checking in and scheduling new appointments.
- Collaborated with staff members across clinics and different departments to provide patient support.
- Introduced patients and guests to CSC technology and resources to optimize their care experience.
Nutrition Aide
St. Joseph's Hospital
03.2015 - 12.2016
- Provided professional nutrition service to hospital patients and assisted them in understanding dietary guidelines.
- Assisted nurses and nurse units regarding patient nutrition-related inquiries.
- Provided support to patients and guests over the phone, Vocera communication devices, and other communication methods.
Intern
University of Minnesota School of Dentistry
06.2015 - 08.2015
- Provided assistance to multiple departments within the school with various job functions including research, paperwork organization, and data entry.
- Helped patients and students in person and over the phone.
- Assisted dentists by organizing, cleaning, and packaging clinical supplies used for patient treatment purposes.
Intern
Minnesota Department of Transportation
06.2014 - 08.2014
- Processed data and images using Excel, Access, and Adobe programs to create an internal image database.
- Attended meetings for different departments to learn how important decisions were made.
- Assisted in searching for images for publication and marketing purposes.
Education
Bachelor of Science - Health Services Management
University of Minnesota, Twin Cities
Minneapolis, MN05.2020
Skills
- Customer service
- Team leadership
- Qualitative research and analysis
- Teamwork and collaboration
- Client relationship development
- Listening skills
Timeline
Manager
Alex Home Care
09.2023 - Current
Short Term Disability Claims Specialist
UnitedHealthcare
06.2022 - 08.2023
Assistant Manager
M Health Fairview
02.2022 - 06.2022
Human Resources Intern
Vista Prairie Communities
05.2019 - 08.2019
Operations Manager
Gopuff
06.2018 - 08.2018
Patient Concierge
University of Minnesota Physicians
12.2017 - 03.2018
Intern
University of Minnesota School of Dentistry
06.2015 - 08.2015
Nutrition Aide
St. Joseph's Hospital
03.2015 - 12.2016
Intern
Minnesota Department of Transportation
06.2014 - 08.2014
Bachelor of Science - Health Services Management
University of Minnesota, Twin Cities