Shariff Chandler
Las Vegas
Summary
Customer service/sales veteran and professional with over 10 years of experience. Inbound/outbound call center and full-cycle sales closer experience. Previously have worked in an office/Call-center as well as in-person customer service and sales. Most recent work has been remote from home for the past four years in the fields of executive customer service and sales.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Specialist (Sales/Cx Service/Retention)
NativePath
02.2024 - Current
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Increased sales revenue by consistently leading in average order value and nurturing long-lasting client relationships.
- Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
- Implemented CRM software to better track leads and manage client interactions, improving overall organization and time management.
- Optimized lead qualification methods by refining processes for better identification of high-potential prospects.
Sales Closer
Auto Defender
03.2022 - 12.2023
- Full-cycle sales closer working with CRM and dialer from home
- Expectations of 'one call close' and customer retention, taking over 100 calls per day
Business Consultant
Angi's List
01.2021 - 03.2022
- Extensive full-cycle sales, customer retention, business advisory, lead selling, scheduling and inter-company communications
- Use of proprietary CRM
- Promoted from B2B Sales Rep to Business Consultant, with pay raise
- Achieved the award of being 3rd in customer retention for the entire west coast, all within my first 90 days
Program Manager
Atlantic Energy
06.2015 - 12.2021
- B2B sales trainer, recruiter and team leader
- Face-to-face, cold call sales in the extremely competitive energy sector
- Contract signings, third party verification calls and training of new reps during real sales pitches
- During Covid this job became work from home in 2020
- Achieved the largest weekly sales check in the office and was promoted from Sales Rep to Program Manager within first 30 days of employment
Education
Business Administration Certificate - marketing and communications
Central CT State University
01.2000
High School Diploma -
Ledyard High School
01.1996
Skills
- CRM proficient
- Expert Customer Service
- Sales trainer tier
- Outstanding interpersonal skills
- Product marketing
- Sales expertise
- Customer engagement
Certification
Business Administration and Bookkeeping
Timeline
Product Specialist (Sales/Cx Service/Retention)
NativePath
02.2024 - Current
Sales Closer
Auto Defender
03.2022 - 12.2023
Business Consultant
Angi's List
01.2021 - 03.2022
Program Manager
Atlantic Energy
06.2015 - 12.2021
High School Diploma -
Ledyard High School
Business Administration Certificate - marketing and communications
Central CT State University
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