Sharika Colter

• Reviews and analyzes health information typically through the use of electronic health record tools for provider completion and record deficiencies in accordance with the Joint Commission, CMS, state licensing agencies, Medical Staff rules and regulations, and HIMS Department standards. Accurately maintains data related to deficiencies in the Electronic Medical Record.
• Performs the document imaging function as required, including scanning, Quality Control and Validation, to ensure scanned images are uploaded into the correct electronic health record visit and meet minimum productivity standards as defined.
• Perform current and retrospective review of scanned documents as needed through the certification process in an effort to maintain the integrity and completeness of the Electronic Medical Record and meet minimum productivity standards as defined.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.

• Provide excellent customer service
• Manage applicable department of operation
• Assist in daily responsibilities described in CSA job description
• Assists TL in managing supply/paper ordering and inventory
• Assist TL to coordinate customer moves and provide customer information for updating tracking system
• Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
• Maintained a well-organized mail-room, ensuring easy access to materials and efficient workflow for staff members.
• Labeled packages with clear, correct information to reduce mailing errors.

• Responsible for making outbound follow-up calls to Pharmacies and Doctor offices.

• Assisted patients with the process of gaining access to the drugs that they need.

• Conduct prior authorizations and verify insurance.

• Data entry