Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARIKA FORD

Cantonment,FL

Summary

Results-driven professional focused on delivering exceptional support for members needs. Successfully manages concerns and resolves conflicts to maximize members satisfaction. Offers strong background in member relations and communication.

Overview

7
7
years of professional experience

Work History

Member Service Representative III

Navy Federal Credit Union
2017.09 - Current
  • Assist large volume of members with everyday banking concerns
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Respond to members calls by answering questions about products and services.
  • Handle banking transactions securely, maintaining accurate balances and preventing losses due to errors.
  • Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Open new members accounts
  • Provide deposit and withdrawal confirmations.
  • Meet member call guidelines for service levels, handle time and productivity.
  • Navigate with new MSR's
  • Assist members with balancing accounts, verifying transactions, transfers and debit card maintenance
  • Assist members with debit card fraud and dispute claims

Education

No Degree - General Studies

Pensacola State College
Pensacola, FL
05.2026

Facial Specialist License -

Gulf Coast Institute of Career Development
Pensacola, FL
10.2018

Skills

  • Tier 1 Assist
  • Navigator
  • Previous Consumer Loan Application experience
  • Detail Oriented
  • Product Recommendations
  • Problem Solving
  • Account updating
  • Professional telephone demeanor

Timeline

Member Service Representative III

Navy Federal Credit Union
2017.09 - Current

No Degree - General Studies

Pensacola State College

Facial Specialist License -

Gulf Coast Institute of Career Development
SHARIKA FORD