Results-driven professional focused on delivering exceptional support for members needs. Successfully manages concerns and resolves conflicts to maximize members satisfaction. Offers strong background in member relations and communication.
Overview
7
7
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
09.2017 - Current
Assist large volume of members with everyday banking concerns
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Respond to members calls by answering questions about products and services.
Handle banking transactions securely, maintaining accurate balances and preventing losses due to errors.
Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
Open new members accounts
Provide deposit and withdrawal confirmations.
Meet member call guidelines for service levels, handle time and productivity.
Navigate with new MSR's
Assist members with balancing accounts, verifying transactions, transfers and debit card maintenance
Assist members with debit card fraud and dispute claims
Education
No Degree - General Studies
Pensacola State College
Pensacola, FL
05.2026
Facial Specialist License -
Gulf Coast Institute of Career Development
Pensacola, FL
10.2018
Skills
Tier 1 Assist
Navigator
Previous Consumer Loan Application experience
Detail Oriented
Product Recommendations
Problem Solving
Account updating
Professional telephone demeanor
Timeline
Member Service Representative III
Navy Federal Credit Union
09.2017 - Current
No Degree - General Studies
Pensacola State College
Facial Specialist License -
Gulf Coast Institute of Career Development
Similar Profiles
Hannah AndersonHannah Anderson
Senior Security Receptionist at Navy Federal Credit UnionSenior Security Receptionist at Navy Federal Credit Union
Member Service Representative II/III- Credit Cards at Navy Federal Credit UnionMember Service Representative II/III- Credit Cards at Navy Federal Credit Union