SHARIKA FORD
Cantonment,FL
Summary
Results-driven professional focused on delivering exceptional support for members needs. Successfully manages concerns and resolves conflicts to maximize members satisfaction. Offers strong background in member relations and communication.
Overview
7
7
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
09.2017 - Current
- Assist large volume of members with everyday banking concerns
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Respond to members calls by answering questions about products and services.
- Handle banking transactions securely, maintaining accurate balances and preventing losses due to errors.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Open new members accounts
- Provide deposit and withdrawal confirmations.
- Meet member call guidelines for service levels, handle time and productivity.
- Navigate with new MSR's
- Assist members with balancing accounts, verifying transactions, transfers and debit card maintenance
- Assist members with debit card fraud and dispute claims
Education
No Degree - General Studies
Pensacola State College
Pensacola, FL05.2026
Facial Specialist License -
Gulf Coast Institute of Career Development
Pensacola, FL10.2018
Skills
- Tier 1 Assist
- Navigator
- Previous Consumer Loan Application experience
- Detail Oriented
- Product Recommendations
- Problem Solving
- Account updating
- Professional telephone demeanor
Timeline
Member Service Representative III
Navy Federal Credit Union
09.2017 - Current
No Degree - General Studies
Pensacola State College
Facial Specialist License -
Gulf Coast Institute of Career Development
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