Results-driven professional focused on delivering exceptional support for members needs. Successfully manages concerns and resolves conflicts to maximize members satisfaction. Offers strong background in member relations and communication.
Overview
7
7
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
09.2017 - Current
Assist large volume of members with everyday banking concerns
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Respond to members calls by answering questions about products and services.
Handle banking transactions securely, maintaining accurate balances and preventing losses due to errors.
Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
Open new members accounts
Provide deposit and withdrawal confirmations.
Meet member call guidelines for service levels, handle time and productivity.
Navigate with new MSR's
Assist members with balancing accounts, verifying transactions, transfers and debit card maintenance
Assist members with debit card fraud and dispute claims