Sharika Johnson
McKinney,TX
Summary
Highly motivated patient advocate providing exceptional customer service in a healthcare and home setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients and families. Exceptional ability to manage multiple tasks and adapt quickly to changing organizations.
Overview
12
12
years of professional experience
Work History
PATIENT CARE ADVOCATE
Alliance RX Walgreens Prime
11.2018 - 07.2024
- Conducted member and provider outreach by phone inbound, outbound, and also email.
- Demonstrated expertise in problem solving skills to identify issues impacting patient health and developed solutions accordingly.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Obtained demographics, insurance, payment, and medical information..
- Developed strong relationships with pharmacies, hospitals, and clinics to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
PRIVATE DUTY CAREGIVER
Certified Home Care
05.2015 - 11.2018
- Maintained accurate documentation of patient activities, treatments,and changes in condition.
- Maintained a clean, organized, and hazard-free environment to ensure client safety at home.
- Supported cognitive function through stimulating mental exercises, conversation, reading, puzzles, or games tailored to each client''s interests.
- Developed trusting relationships with clients'' families through open communication channels and regular updates on progress or concerns.
- Assisted clients with daily living activities such as grooming, bathing, dressing, and feeding for increased comfort and independence.
- Coordinated appointments and transportation services for clients requiring medical or personal visits outside the home.
- Administered medications and monitored vital signs for accurate health records and timely reporting to medical professionals.
Nurse Aide
Health Care Navigator
03.2012 - 03.2015
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Kept accurate records of patients' care, condition, and progress.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
Education
High School Diploma -
Yazoo City High School
Certificate - Certified Nursing Assistant
CNA Training Center
Skills
- Excellent Quantitative Skills
- Critical Thinking
- Detail Oriented
- Strong Problem Solving
- Multitasking and Organization
- Excellent Oral & Written Communication Skills
- Attention to Detail
- Fast Typing Skills
- HIPAA Compliance
- Intake coordinator
- Medical Terminology
- Customer Service
References
Available upon request
Languages
English
Full Professional
Timeline
PATIENT CARE ADVOCATE
Alliance RX Walgreens Prime
11.2018 - 07.2024
PRIVATE DUTY CAREGIVER
Certified Home Care
05.2015 - 11.2018
Nurse Aide
Health Care Navigator
03.2012 - 03.2015
Certificate - Certified Nursing Assistant
CNA Training Center
High School Diploma -
Yazoo City High School
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