Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharika L. Johnson

Charlotte,NC

Summary

Analytical, results-oriented professional with expert knowledge in providing financial services to a wide range of clients, outlining investment insights, potential risks, and delivering market intelligence in line with the current trends. Proven expertise in the finance, and investment industry with an in-depth understanding of investment banking practices, financial products, risk mitigation, and compliance regulations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Charter Communications, Time Warner Cable
02.2025 - Current
  • Assisted customers with service inquiries and product selection.
  • Processed sales transactions using point-of-sale systems efficiently.
  • Educated customers on product features and benefits to enhance understanding.

Business Banking Senior Sales Representative

Wells Fargo Bank, N.A.
08.2018 - 07.2024
  • Prepared and presented sales reports to management, providing actionable insights that led to the development of targeted sales strategies and a 15% increase in sales productivity.
  • Attended industry events and conferences, networking with key industry professionals and generating new business opportunities that contributed to a 20% increase in sales.
  • Implemented a customer feedback system, resulting in a 15% improvement in customer satisfaction scores and a 10% increase in customer referrals.
  • Established and maintained strong relationships with key customers, resulting in a 20% increase in customer retention and repeat business.
  • Analyzed sales data to identify key trends and opportunities, leading to the implementation of a new pricing structure that increased profit margins.
  • Negotiated pricing and terms with major clients, securing contracts worth $2M and exceeding sales targets by 20%.
  • Managed a sales pipeline of high-value leads, resulting an increase in sales conversion, and a 25% increase in overall revenue.
  • Tracked and reported sales activity and performance metrics, identifying areas for improvement and implementing strategies that led to an increase in sales.

Collections Senior Customer Service Representative

Wells Fargo Bank, N.A.
  • Analyze, de-escalate, and resolve problematic customer situations through fast thinking, and effective communication skills.
  • Maintained 3% or less delinquency on a multi-million dollar portfolio.
  • Calculated interest and amortization schedules and explained associated payment options to debtors.
  • Negotiated specific, attainable payment plans with debtors.
  • Follow up with debtors to help proactively address and avoid further repayment challenges.
  • Developed a risk assessment tool using predictive modeling that reduced write-offs by 18% year-over-year.
  • Analyzed large sets of account data to identify trends and implement effective collection strategies, leading to a 10% increase in efficiency.
  • Executed rigorous follow-up processes that expedited overdue payments, recovering 90% of balances within 60 days.
  • Spearheaded the adoption of a predictive analytics model using SQL and Excel, which enhanced targeting efforts, leading to a 20% reduction in delinquency rates.

NBBC Business Banker

Wells Fargo Bank, N.A.
  • Utilized industry research and reports to develop the knowledge base necessary allowing me to specialize in banking medical and legal practices which produced deeply profitable financial relationships.
  • Managed accounts in excess of $1.5 million in annual revenue, including lending in excess of $500,000.
  • Developed and executed a comprehensive risk management plan, resulting in a 20% reduction in fraudulent activities and a 10% decrease in financial losses.
  • Streamlined operational processes, reducing customer wait times by 20% and improving overall customer satisfaction scores by 10%.
  • Communicated effectively with internal departments such as Collections, Legal, Credit Risk Management, etc., when necessary to ensure timely resolution of issues or concerns raised by customers or others within the bank.
  • Managed Salesforce and productivity tools efficiently (i.e. Updating each opportunity record, setting follow ups and updating stages, obtaining references, efficiently managing pipelines etc.).
  • Reviewed and analyzed subpoenas and other legal process to identify possible money laundering, terrorist financing, corruption and trade sanctions issues.
  • Expert knowledge of ICMP, RMS, IView, CIV, BCS, HOGAN.

Education

H.S. Diploma -

West Charlotte High School

Skills

  • Leadership
  • Communication
  • Creativity
  • Decision Making
  • Time Management
  • Conflict Resolution
  • Customer Service
  • Adaptability
  • Risk Management
  • Data Management
  • Microsoft Office (Word, Excel, Publisher, Access, Outlook, Power Point)

Certification

  • S.A.F.E. Certified, 08/01/18
  • Anti-Money Laundering Specialist (CAMS) Certified, 05/01/21

Timeline

Sales Associate

Charter Communications, Time Warner Cable
02.2025 - Current

Business Banking Senior Sales Representative

Wells Fargo Bank, N.A.
08.2018 - 07.2024

Collections Senior Customer Service Representative

Wells Fargo Bank, N.A.

NBBC Business Banker

Wells Fargo Bank, N.A.

H.S. Diploma -

West Charlotte High School

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