Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Sharika Martin

Beaumont

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

14
14
years of professional experience

Work History

ACH Specialist

Mobiloil Credit Union
01.2022 - 01.2023
  • Improved reconciliation processes by implementing automated tools and software solutions tailored to the organization''s needs.
  • Collaborated with internal departments to resolve ACH-related issues promptly, ensuring customer satisfaction and timely processing.
  • Delivered training presentations on ACH procedures to new hires, ensuring a smooth onboarding experience for team members.
  • Managed high volumes of incoming and outgoing transactions daily, prioritizing tasks effectively to meet deadlines.

Call Center Representative

Mobiloil Credit Union
01.2021 - 01.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisting customers members by answering questions, responding to inquiries and handling telephone requests.
  • Troubleshoot problems, provide information and handle complaints.
  • Researching required information using available resources.
  • Routing inbound calls to the appropriate resources.

Cashier/ Customer Service

HEB PLUS
06.2009 - 01.2021
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Completed all point of sale opening and procedures, including counting the contents of the cash register.
  • Trained new sales associates each quarter.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.


Education

High School Diploma -

West Brook Sr High School
Beaumont, TX
06.2011

Skills

  • Customer-oriented
  • Active listening skills
  • Computer literate
  • Quick learner
  • Motivated team player
  • Natural leader
  • Effective trainer
  • Merchandising and displays
  • Customer support
  • Problem-solving skills
  • Data entry
  • Customer service
  • Transaction Processing
  • Cash Handling

REFERENCES

Shakeitha Papillion- Occupational Therapist (409) 543-2530

Mychanna Zenn- Paralegal (409) 338-4807

Blake Seals- J&P Area Manager (817)532-7700

Timeline

ACH Specialist

Mobiloil Credit Union
01.2022 - 01.2023

Call Center Representative

Mobiloil Credit Union
01.2021 - 01.2022

Cashier/ Customer Service

HEB PLUS
06.2009 - 01.2021

High School Diploma -

West Brook Sr High School

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Sharika Martin