Sharina Johnson-Harris
North Charleston,SC
Summary
Solution-focused and results-driven professional with10+ years of leadership and team management experience, primarily supporting U.S. Naval operations. Skilled in making critical decisions under pressure, managing high-performance teams, and ensuring compliance with strict operational protocols. Proficient in training, mentoring, and delivering impactful presentations. Seeking to leverage military discipline and leadership skills in a management role to drive operational success and team development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
United States Navy
Navy Reserve Unit(NRC) Charleston
10.2023 - Current
- - Administrative Support: Delivered accurate and timely clerical and administrative support, including correspondence preparation, records management, and data entry
- - Personnel Management: Maintained and updated service member records, ensuring compliance with Navy regulations and confidentiality standards
- - Communication: Drafted official memos, reports, and instructions; managed both internal and external correspondence
- - Customer Service: Assisted service members with pay, benefits, travel, and other administrative inquiries, providing exceptional service to a diverse workforce
- - Leadership: Supervised junior personnel, providing mentorship, training, and performance evaluations
- - Compliance: Ensured adherence to Navy policies and procedures in administrative processes, audits, and evaluations
- - Technical Skills: Utilized software such as Microsoft Office Suite, Navy Standard Integrated Personnel System (NSIPS), and Defense Travel System (DTS)
- - Organizational Efficiency: Coordinated schedules, managed filing systems, and oversaw administrative workflow to support mission readiness
Team Leader
Chick-fil-A
North Charleston, SC
01.2023 - 10.2024
- - Greet guests with enthusiasm, courtesy, and professionalism to ensure exceptional customer service
- - Manage team performance and communicate policy/procedure updates to maintain operational standards
- - Address customer concerns and complaints, ensuring timely resolution and satisfaction
- - Maintain cleanliness and adherence to operational policies in all service areas
- - Demonstrate strong attention to detail and thorough knowledge of the brand’s products and promotions
Military Funeral Honors Coordinator
U.S. Navy
Fort Meade, MD
01.2020 - 01.2022
- - Coordination and Scheduling: Organized military funeral honors for eligible veterans, ensuring compliance with Department of Defense protocols and standards
- - Team Management: Scheduled and directed honor guard teams, ensuring availability and readiness for ceremonies
- - Administrative Duties: Processed requests for funeral honors, maintained detailed records, and communicated with families, funeral homes, and military units
- - Event Planning: Collaborated with funeral directors and families to arrange honors ceremonies, ensuring professionalism and sensitivity to the needs of the bereaved
- - Training and Readiness: Trained team members on ceremonial procedures and proper execution of military honors, maintaining high standards of performance
- - Communication: Acted as the primary liaison between the military, families, and external organizations, providing guidance and support throughout the funeral honors process
- - Compliance: Ensured all ceremonies adhered to military customs, traditions, and regulations
U.S. Navy
NRC Baltimore
Baltimore, MD
01.2018 - 01.2020
- - Managed a team of35 employees to ensure operational readiness
- - Scheduled maintenance for all aircraft on shift, ensuring compliance with protocols
- - Coordinated domestic and international travel arrangements, including bookings and itineraries
- - Performed administrative duties such as transcribing reports, organizing files, and managing communications
Ordnancemen
U.S. Navy
Whidbey Island, WA
01.2013 - 01.2017
- - Led and mentored a team of8 sailors in the inspection, maintenance, and repair of aircraft ordnance systems
- - Scheduled and supervised maintenance tasks for multiple aircraft during shifts
- - Conducted inventory management for $62M worth of armament equipment
- - Ensured compliance with technical manuals and safety protocols
Education
Bachelor of Science - Psychology
Wilmington University
Newcastle, DelawareHigh School Diploma - undefined
Del-castle vocational Highschool
Wilmington, DelawareSkills
- - Problem Solving and Critical Thinking
- - Team Leadership and Mentoring
- - Conflict Resolution and Decision-Making
- - Communication and Interpersonal Skills
- - Organizational and Project Management
- - Data Analysis and Reporting
- - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- - CRM Tools, Social Media Management, Video Conferencing
Certification
- - Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- - CRM Tools and Data Entry
- - Social Media Management
- - Digital Calendar and Scheduling Tools
- - Video Conferencing Platforms (e.g., Zoom, Teams)
- - U.S. Navy Operational Protocols
Awards
- Navy Accommodation Medal for Outstanding Performance,2014-2017, - Navy Achievement Medal for Volunteering at Over50 Funerals,2020, - Volunteer at Delaware Tribute to Women’s Event, Delaware Legislative Hall, November2018
Timeline
United States Navy
Navy Reserve Unit(NRC) Charleston
10.2023 - Current
Team Leader
Chick-fil-A
01.2023 - 10.2024
Military Funeral Honors Coordinator
U.S. Navy
01.2020 - 01.2022
U.S. Navy
NRC Baltimore
01.2018 - 01.2020
Ordnancemen
U.S. Navy
01.2013 - 01.2017
Bachelor of Science - Psychology
Wilmington University
High School Diploma - undefined
Del-castle vocational Highschool