Sharina Mitchell
District Heights
Summary
Dynamic food service professional with over 25 years of extensive industry experience, demonstrating exceptional management, decision-making, and leadership capabilities. Expertise in delegating tasks, problem-solving, and prioritizing projects ensures efficient personnel management while consistently meeting deadlines without sacrificing quality. Skilled in fostering respectful and mutually beneficial relationships across all organizational levels, contributing to a collaborative work environment. Proven track record in overseeing front-of-house operations, maintaining high service standards, and enhancing guest satisfaction through effective team leadership and conflict resolution strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
FOH Manager
Cadillac Ranch
06.2025 - 11.2025
- Supervised front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on service standards, enhancing team performance and efficiency.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed training programs for new hires, improving onboarding processes and retention rates.
- Collaborated with kitchen staff to synchronize service flow and improve overall operational efficiency.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service delivery.
- Established scheduling protocols that balanced labor costs with optimal staffing levels during peak hours.
Restaurant Manager
Dave & Buster's
07.2018 - 02.2024
- Instrumental in establishing a new Liquor pouring system which increased LBW by 90%.
- Held training sessions for bartenders as well as Management on using the system
- Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
- Accepting and auditing deliveries
- Headed up the new inventory/ordering/invoice system for the bar
- Hosted and catered party's/special events
- Perform functions as required of another position within area of responsibility of providing overall coverage of the restaurant
- Resolves guest issues and inquiries in a professional manner
- Conducts daily pre - shift departmental meetings
- Organize and direct worker training programs, resolve FOH and BOH personnel problems
- Complies with health, safety, sanitation awareness standards by daily monitoring food temperatures and performing monthly safety audits
- Maintains customer satisfaction and good public relations
- Train new hires regarding company policies and procedures for standard operations
- Ability to maintain records and complete reports as required, including web-based reporting
Restaurant Manager
Applebee's
10.2014 - 07.2018
- Conducts daily pre - shift departmental meetings
- Organize and direct worker training programs, resolve FOH and BOH personnel problems
- Complies with health, safety, sanitation awareness standards by daily monitoring food temperatures and performing monthly safety audits
- Maintains customer satisfaction and good public relations
- Train new hires regarding company policies and procedures for standard operations
- Ability to maintain records and complete reports as required, including web-based reporting
- Knowledge of quantity food production and serving techniques, food safety/sanitation requirements and procedures
- Provides administrative/payroll functions
Food Service Manager
Sodexo
03.2007 - 10.2013
- Operates in a fast-paced environment to ensure the satisfaction of over 4,000 customers daily
- On a daily basis, effectively organize and manage over 60 employees, both in and out of the kitchen, to ensure line cleanliness and maintain food availability
- Complies with health, safety, sanitation awareness standards by daily monitoring food temperatures, ensuring garnishes are correct and performing monthly safety audits
- Maintained customer satisfaction and good public relations
- Work in a union environment
- Maintains required records including inventory, production, income/expense, meal counts and personnel records
- Forecasts and plans the purchase of food, supplies and equipment
- Ability to maintain records and complete reports as required, including web-based reporting
- Written and oral communication skills
- Knowledge of quantity food production and serving techniques, food safety/sanitation requirements and procedures
- Skills in motivating and supervising food service personnel
- Perform functions as required of another position within area of responsibility for the purpose of providing overall coverage of food service operations
Chief Cook
United Stated Marine Corps
03.2006 - 10.2006
- Supervised the daily performance of 5 Marines or more to a strict compliance with all orders and regulations that deal with food preparations according to the NAMED P5010
- Monitored the daily operations of the Galley, Salad prep room, Bake Shop, and Storage Areas
- Trained 2 civilian employees during transfer of Mess Hall Management to Sodexo
- Forecasted feeding requirements with Mess Hall Manager
Chief Cook
United Stated Marine Corps
02.2005 - 02.2006
- Inspected galley and all preparation areas to ensure that all sanitation requirements are in accordance with NAMED P5010
- Supervised and trained 12 personnel on proper sanitation, food Temperatures, ingredient quantities, and equipment in accordance with progressive cooking procedures
- Instruct and monitor line servers on proper portion size
- Assisted civilian contractor (Kellogg Brown and Root) in monitoring preparation of over 3,000,000 meals at Dining Facility 1, in support of OIF 04-06.2
Education
High School Diploma -
Fairmont Heights High School
Fairmont, MD06.1999
Skills
- Front-of-house operations
- Exceptional guest service
- Implementation of effective training programs
- Conflict resolution
- Compliance with regulations
- Scheduling optimization with using Hot Schedules
- Health and safety standards
- Food safety protocols
- Employee onboarding procedures
- Operational efficiency improvements
- Team leadership and motivation
- Critical thinking
- Organizational skills
- Multitasking Abilities
- Reliable and responsible
- Teamwork and collaboration
Accomplishments
- Set the standard for uniform policies and cell phone usage.
- Efficient with Aloha.
- Achieved the merging of the staff to work together as a team.
- Learned open Table.
- Got 97% of the staff caught up with training.
Certification
ServSafe Certifications
- August 2021 to Present
- ServSafe Advanced Alcohol
- ID# 2151936
- CARD# 20868026
- ServSafe
- Certificate # 22248215
- Exam Course # 10778
- Issued 6/14/22
- Expires 6/24/27
Military Service
- Branch: United States Marine Corps
- Service Country: United States
- Rank: Sgt
- August 1999 to October 2006
- Commendations:
- Marine Corps Good Conduct Medal (2nd Award)
- Navy and Marine Corps Achievement Medal (3rd Award)
- Sea Service Deployment Ribbon (5th Award)
Timeline
FOH Manager
Cadillac Ranch
06.2025 - 11.2025
Restaurant Manager
Dave & Buster's
07.2018 - 02.2024
Restaurant Manager
Applebee's
10.2014 - 07.2018
Food Service Manager
Sodexo
03.2007 - 10.2013
Chief Cook
United Stated Marine Corps
03.2006 - 10.2006
Chief Cook
United Stated Marine Corps
02.2005 - 02.2006
High School Diploma -
Fairmont Heights High School