Sharina Rainey
Baytown
Summary
Customer service and operations professional with over 10 years of experience in customer service and unit administration, expert in conflict resolution and inventory management. Key achievements have included increasing customer satisfaction by 75% through effective conflict resolution at H-E-B and training 12 staff members to improve departmental efficiency by 30% at IKEA. An Entry - Level Operator is sought, where customer service and operations skills can be leveraged to support Microsoft’s mission of empowering every person and every organization on the planet to achieve more.
Overview
11
11
years of professional experience
Work History
FUO Unit Administrator
IKEA
01.2021 - Current
- Balances workloads based on special events
- Monitor, accept, and respond to customer service and system issues, and concerns in an efficient and timely manner
- Effectively execute problem-solving, conflict-resolute decision-making, planning, and organizing skills
- Exhibits very good written/oral communication and listening skills
- Trained 12 temporary workers and co-workers on how to do daily tasks, how to run box machines, how to wrap and strap pallets, how to repackage items correctly, how to properly enter information into the system and print labels to go on product boxes
- Conducted duties to distribute products to applicable areas, load, unload trucks, and support packaging lines
- Obtained and Inspect returned articles for damages or missing hardware or parts & pieces and determine the destination for products: Back to Stock, As-Is, spare parts, trash, etc.
- Advises and consults with all sites to seek opportunities for standardization and shares best practices
- Keep log records of operational activities for optimal and thorough handover to other shifts
- Determine whether damages were able to be fixed if boxes were able to be remade and if the product was able to go back to stock, sent as as-is, or scrap depending on the damage
- Communicates with the leader on progress being made, issues that needed to be talked about, and ideas that would help the department
- Utilize available knowledge and systems to maintain proper inventory and provide better product information to co-workers and customers
- Understand and perform physical inventories
Sales Associate
Lowe's
09.2020 - 01.2021
- Being friendly and professional, eager to understand customers' specific needs to pair the best products and service offerings in support of their project
- Observed displayed merchandise ensuring reflects high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring manufacturers' current product offering
- Engaging in safe work practices including proper operation of store equipment
- Sales Associate in Windows & Walls serves as a helping hand, explaining specifications and features of products or services to existing or potential customers and lifted products as needed
- These associate supplies exceptional services to customers and confirms their needs are met before leaving the store
Customer Service Associate
H-E-B
08.2017 - 01.2020
- Greet customers with smiles and inquire about the store experience
- Scan, bag, and load purchases; process cash, check, credit card, coupon, and voucher transactions; verify customer ages for alcohol and tobacco purchases; manage daily till opening and closing procedures
- Help with stocking and merchandising maximizing sales and providing pleasant shopping experiences
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Educated customers on special pricing opportunities and company offerings
- Cross-trained staff members, resulting in a 75% increase in customer satisfaction ratings
Customer Service Associate
Kroger
09.2014 - 08.2017
- Scan, bag, and load purchases; process cash, check, credit card, coupon, and voucher transactions; verify customer ages for alcohol and tobacco purchases; and manage daily till opening and closing procedures
- Help with stocking and merchandising to maximize sales and provide pleasant shopping experiences
- Controlled and streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Supervised 12 employees on the front end
- Shared detailed information about more than 100 different product options to help customers make decisions
- Diminished workflow downtime and troubleshot customer sales, support, and software issue
Education
Associates - Real Estate Development
San Jacinto College
Pasadena, Texas06.2026
Certification - Phlebotomy Technician
Oquirrh Mountain Phlebotomy School
Houston, TX01-2023
Diploma - High School
Ross S. Sterling High School
Us05.2017
Graduate Certificate - Clinical Medical Assisting
Stepful
12-2025
Skills
- Phlebotomy
- SAFe
- HTTPS
- Microsoft Office
- Microsoft Teams
- Infection control
- Workload prioritization
- Document control
Websites
Accomplishments
- Enhanced Customer Experience: Increased customer satisfaction by 75% through effective conflict resolution at H-E-B.
- Efficiency Training: Trained 12 staff members, improving departmental efficiency by 30% at Ikea.
- Revenue Optimization: Optimized front-end operations, increasing revenue by 25% at Kroger.
- Showroom Optimization: Streamlined merchandise operations, ensuring 100% showroom readiness at Lowe’s.
LANGUAGES
English Advanced
Timeline
FUO Unit Administrator
IKEA
01.2021 - Current
Sales Associate
Lowe's
09.2020 - 01.2021
Customer Service Associate
H-E-B
08.2017 - 01.2020
Customer Service Associate
Kroger
09.2014 - 08.2017
Diploma - High School
Ross S. Sterling High School
Associates - Real Estate Development
San Jacinto College
Certification - Phlebotomy Technician
Oquirrh Mountain Phlebotomy School
Graduate Certificate - Clinical Medical Assisting
Stepful