Sharina Rodriguez
Los Angeles,CA
Summary
Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature.
Overview
13
13
years of professional experience
Work History
Public Safety Dispatcher
California Highway Patrol
06.2023 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Used CAD to input information from every emergency call into system with exceptional detail and accuracy.
- Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
Admitting Representative ER
San Gabriel Valley Medical Center
08.2022 - 06.2023
- Checked patient information and insurance coverage.
- Coordinated patient paperwork and charts.
- Determined charges and collected co-pays.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Screened patients for eligibility for state, local and federal assistance programs.
Patient Admitting Representative
Garfield Medical Center
08.2021 - 08.2022
- Interviewed and registered hospital patients upon admission, verified patient identity, confirmed patient demographics, obtained electronic consent and entered data in hospital billing portal.
- Gathered, verified and processed patient paperwork.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Obtained insurance authorizations for patient admissions or transfers.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
ER Admitting Representative
USC Arcadia
06.2020 - 07.2022
- Managed patient admissions and hospital discharges to various settings.
- Explained policies, procedures and services to patients.
- Screened patients before and during admissions processes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in Affinity to prevent treatment and recordkeeping errors.
Public Safety Dispatcher
City Of Sierra Madre
12.2019 - 04.2021
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Admitting Representative ER
San Gabriel Valley Medical Center
06.2010 - 06.2019
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on hospital policies and registration process.
- Verified all patient demographic information when registering for services.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Scanned identification and insurance cards.
Education
Associate of Arts - Administration of Justice
East Los Angeles College
Monterey Park, CA06.2018
High School Diploma -
Alhambra High School
Alhambra, CA06.2008
Skills
- Inpatient Registration
- Insurance Information Collection
- Verifying Eligibility
- Registration Processing
- Bilingual in Spanish and English
- Teamwork and Collaboration
Timeline
Public Safety Dispatcher
California Highway Patrol
06.2023 - Current
Admitting Representative ER
San Gabriel Valley Medical Center
08.2022 - 06.2023
Patient Admitting Representative
Garfield Medical Center
08.2021 - 08.2022
ER Admitting Representative
USC Arcadia
06.2020 - 07.2022
Public Safety Dispatcher
City Of Sierra Madre
12.2019 - 04.2021
Admitting Representative ER
San Gabriel Valley Medical Center
06.2010 - 06.2019
Associate of Arts - Administration of Justice
East Los Angeles College
High School Diploma -
Alhambra High School
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