Sharina Turntime
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Home Depot
09.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Fanueil
06.2016 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Alpine Access
05.2012 - 06.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
GED -
OPEN CAMPUS
College Park, GA01.1993
Skills
- Complaint Resolution
- Scheduling
- Data Entry
- Product Knowledge
- Call Management
- Customer Relations
- Documentation
- [Software] CRM System Proficiency
- Order Fulfillment
- Product Sales
- Microsoft Outlook
- Product and Service Solutions
- Active Listening
- Recordkeeping Strengths
- CRM Software
- Customer Service
- Problem-Solving Abilities
- Critical Thinking
- Microsoft Excel
- Microsoft PowerPoint
- Order Processing
- Assertiveness
- Positive Attitude
- Training and Development
Timeline
Customer Service Representative
The Home Depot
09.2019 - Current
Customer Service Representative
Fanueil
06.2016 - 09.2019
Customer Service Representative
Alpine Access
05.2012 - 06.2016
GED -
OPEN CAMPUS
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