Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharina Whatley

Granada,CO

Summary

Dynamic small business owner with a proven track record at Pica Dulce, excelling in customer relations and relationship building. Enhanced client satisfaction through exceptional service and efficient operations, while managing financial aspects. Skilled in marketing and sales leadership, driving repeat business and referrals in a competitive market.

Overview

15
15
years of professional experience

Work History

Owner

Pica Dulce
05.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Cook 3 Supervisor

Sodexo
11.2016 - 03.2020
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Head Cook

Triple T Steakhouse
09.2015 - 01.2017
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Workforce Management Analyst

Netflix
08.2010 - 10.2014
  • Mentored junior analysts on best practices in workforce management analytics techniques.
  • Overhauled outdated reporting systems, introducing modern tools that increased data accuracy and accessibility.
  • Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
  • Assisted human resources department with recruitment efforts, ensuring optimal staffing levels were maintained at all times.
  • Evaluated the effectiveness of implemented solutions by monitoring key performance metrics over time, making adjustments as needed.
  • Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
  • Implemented key performance indicators to measure workforce efficiency, leading to targeted improvements.
  • Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
  • Coordinated closely with department heads to align workforce needs with business objectives.
  • Identified inefficiencies in current scheduling processes, implementing changes that resulted in improved resource utilization.

Education

Diploma -

Granada High School
Granada, CO
05.2006

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Marketing
  • Sales leadership

Timeline

Owner

Pica Dulce
05.2020 - Current

Cook 3 Supervisor

Sodexo
11.2016 - 03.2020

Head Cook

Triple T Steakhouse
09.2015 - 01.2017

Workforce Management Analyst

Netflix
08.2010 - 10.2014

Diploma -

Granada High School

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