Summary
Overview
Work History
Education
Skills
Timeline
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Sharina Worthen

Rialto,CA

Summary

Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.

Overview

12
12
years of professional experience

Work History

Clerk

United States Postal Service, USPS
Los Angeles, CA
05.2016 - Current
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Answered customer inquiries via phone and email.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Entered data into computer systems accurately and efficiently.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Organized and maintained filing systems for confidential documents.
  • Performed data entry tasks to update customer accounts records.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Communicated with customers and employees to answer questions or explain information.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Maintained a high level of professionalism when dealing with difficult customers.

Wearhouse Worker

Kimco Staffing Agency
Los Angeles, CA
01.2014 - 11.2015
  • Assembled orders according to customer requests.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Followed established guidelines for picking orders accurately.
  • Organized warehouse space for efficient storage of products.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

Front Runner

Ralphs Grocery Store
Los Angeles, CA
02.2012 - 10.2013
  • Identified new trends in the marketplace to assess customer preferences and make recommendations accordingly.
  • Adapted quickly to changing situations while remaining calm under pressure.
  • Greeted customers in a friendly, professional manner upon arrival at store front.
  • Assisted customers with the selection of products that best met their needs.
  • Maintained store appearance by stocking shelves, cleaning counters, and organizing merchandise displays.

Education

High School Diploma -

Nathaniel Narbonne Senior High School
Harbor City, CA
01-2005

Skills

  • Research
  • Administrative Support
  • Bookkeeping
  • Cash Management
  • Quality Control
  • File Maintenance
  • Processing mail
  • Customer Relations
  • Complaint Handling
  • Customer Service
  • Data Entry
  • Account updating
  • Team building
  • Excellent Communication
  • Professionalism
  • Shipping and receiving

Timeline

Clerk

United States Postal Service, USPS
05.2016 - Current

Wearhouse Worker

Kimco Staffing Agency
01.2014 - 11.2015

Front Runner

Ralphs Grocery Store
02.2012 - 10.2013

High School Diploma -

Nathaniel Narbonne Senior High School

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Sharina Worthen