Sharine Noel
FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Server
Flashback Diner
04.2023 - Current
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Customer Service Representative
Steak N Shake
07.2021 - 03.2023
- Cross-trained and provided backup support for organizational leadership.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Team Leader
BurgerFi
11.2018 - 05.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Customer Service Cashier
Domino's Pizza
08.2016 - 12.2018
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Redeemed coupons to discount purchases.
- Operated cash register to record transactions accurately and efficiently.
- Met customer service goals and exceeded customer expectations.
- Performed cash, card and check transactions to complete customer purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL05.2024
High School Diploma -
Piper High School
Sunrise06.2018
Skills
- Safety
- Document and Records Management
- Need Identification
- Cash Register Operations
- Report Exceptions
- Refund Handling
- POS Inventory System Operation
- Daily Workflow Improvement
- Answering Customer Questions
- Customer Service and Assistance
- Active Listening
- Technical Support
- Order Processing
- Performing Needs Assessments
- Teamwork and Collaboration
- Customer Complaint Resolution
- Understanding Customer Needs
- Table Bussing
- Food Safety Understanding
- Food Running
Timeline
Server
Flashback Diner
04.2023 - Current
Customer Service Representative
Steak N Shake
07.2021 - 03.2023
Team Leader
BurgerFi
11.2018 - 05.2021
Customer Service Cashier
Domino's Pizza
08.2016 - 12.2018
Bachelor of Science - Biology
Florida Atlantic University
High School Diploma -
Piper High School
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