Sharine Santiago
Orlando,FL
Summary
Adept at enhancing operational efficiency and customer satisfaction, leveraged expertise in data analysis and problem-solving at Loyal Source Government Services, LLC. Collaborative approach and strategic improvements significantly boosted program effectiveness, showcasing ability to drive success in fast-paced environments.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Experienced with providing comprehensive program support to streamline operations and assist project teams. Utilizes problem-solving abilities to address challenges and ensure smooth workflow. Track record of demonstrating organizational skills and effective communication to support team objectives.
Program support professional with strong background in administration and project coordination. Skilled in streamlining processes, managing schedules, and supporting cross-functional teams to achieve goals. Known for adaptability, reliability, and fostering collaborative environments. Proficient in problem-solving, communication, and organizational tasks essential for program success.
Talented Program Support Specialist II goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
A results-driven program support professional with focus on enhancing team efficiency and project outcomes. Known for effective coordination and timely task execution. Relied upon for adaptability and collaborative approach in dynamic environments, showcasing strong organizational and communication skills.
Knowledgeable Program Support Specialist known for proactive problem-solving. Maintains high levels of productivity in fast-paced environments. Strong recordkeeping abilities and expertise in SalesForce. Seasoned administrative and customer service professional well-versed in researching account issues, documenting changes, and processing payments. Bringing strong organizational and problem-solving skills developed over 5 years of experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Support Specialist II
Loyal Source Government Services, LLC
08.2023 - Current
- Optimized budget management by closely monitoring expenses and identifying cost-saving opportunities.
- Contributed to a positive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
- Provided timely and accurate progress reports to stakeholders, facilitating effective decisionmaking.
- Assisted in the development and implementation of training materials for new Program Support Specialists, improving onboarding efficiency.
- Checked account information for eligibility with program plans and guidelines.
- Enhanced program efficiency by streamlining processes and implementing strategic improvements.
- Provided ongoing support during the transition from one software platform to another, minimizing disruptions to daily operations.
- Processed payments and refunds, issued receipts and updated accounts.
- Conducted thorough research to inform decision-making processes, resulting in well-informed strategic planning efforts.
- Coordinated logistics for events and meetings, enhancing communication among team members and external partners.
- Maintained organized records of project milestones and deliverables, ensuring easy access to crucial information when needed.
- Leveraged strong analytical skills to identify trends in data, providing valuable insights for future programs.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
- Facilitated collaboration between departments to ensure seamless integration of program objectives into overall organizational strategies.
- Ensured compliance with company policies and industry regulations through diligent documentation and reporting procedures.
- Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
- Increased participant satisfaction by providing exceptional support throughout the program duration.
- Evaluated program performance against established benchmarks, identifying areas for improvement and recommending appropriate action plans.
- Created documents, reports, and spreadsheets detailing program information.
- Developed tailored solutions for unique challenges facing various projects, ensuring successful outcomes.
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Responded to in-person and telephone requests for information and assistance.
- Implemented best practices in program management, contributing to a consistent record of success across all initiatives.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Provided general program information and assistance.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Assisted in gathering of program data to compose thorough monthly reports.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Analyzed program information to present innovative solutions to program supervisors.
- Participated in marketing, outreach and other visibility efforts.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
Credentialing Specialist III
Loyal Source Government Services, LLC
04.2019 - 08.2023
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
- Ensured compliance with industry standards by regularly updating policies and procedures related to credentialing.
- Maintained a thorough understanding of accreditation standards, enabling accurate interpretation of guidelines for staff members when needed.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
- Contributed positively to team dynamics by fostering a collaborative and supportive work environment.
- Prepared records for site visits and file audits.
- Improved turnaround time for credentialing applications by implementing an efficient online system.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Negotiated with insurance companies to expedite credentialing approval, enhancing provider network expansion.
- Updated and maintained accurate records in credentialing databases, ensuring timely renewals and verifications.
- Increased departmental efficiency by developing and maintaining up-to-date credentialing policies and procedures.
- Collaborated with IT department to enhance credentialing software functionalities, improving user experience for staff.
- Streamlined communication between departments, enhancing overall workflow and reducing processing times.
- Improved provider satisfaction with efficient handling and processing of credentialing applications.
- Streamlined provider credentialing process, significantly reducing wait times for new provider onboarding.
- Enhanced team collaboration by implementing centralized database for tracking credentialing statuses.
- Liaised with healthcare providers to address and resolve any credentialing issues promptly, maintaining strong professional relationships.
- Contributed to policy updates in response to changing healthcare regulations, ensuring ongoing compliance.
- Implemented continuous improvement strategies for credentialing process, leading to more efficient operations.
- Supported transition to electronic credentialing systems, facilitating more efficient and paperless process.
- Coordinated credentialing committee meetings, ensuring productive discussions and decision-making.
- Coordinated with multiple departments to ensure compliance with healthcare regulations, maintaining accreditation standards.
- Managed credentialing files with strict adherence to confidentiality and privacy laws, ensuring secure handling of sensitive information.
- Assisted in preparing for audits, resulting in successful accreditation and recognition for compliance excellence.
- Facilitated training sessions for new staff on credentialing processes, improving team efficiency.
- Conducted thorough background checks and primary source verifications to uphold high standards of care.
- Reduced errors in provider data management by introducing automated verification tools.
- Addressed and resolved discrepancies in provider documentation, maintaining high level of data integrity.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked alongside global business leader to deploy new training strategies.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Education
Certified Medical Assistant -
Florida Career College
Orlando, FL08-2019
Associate of Science - Nursing Administration
Valencia College
Orlando, FL07-2012
High School Diploma -
Astronaut High School
Titusville, FL06-2006
Skills
- Customer relations
- Data entry
- Recordkeeping requirements
- Quality controls
- Account management
- Documentation management
- Research
- Testing protocols
- Customer service
- Office administration
- Project management
- Document management
- Data analysis
- Meeting arrangements
- Marketing
- Program files maintenance
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Strong problem solver
- Billing processing
- Team building
- Professional and mature
- Task prioritization
- Self motivation
- Excel spreadsheets
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Invoice processing
- Professionalism
- Goal setting
- Payroll processing
- Interpersonal communication
- Workflow management
- Time management abilities
- Continuous improvement
- Scheduling coordination
- Adaptability
- Written communication
- Administrative support
- Administrative background
- Document scanning
- Support services
- Performance monitoring
- Workflow coordination
- Crisis management
- Office equipment operation
- Project planning
- Policy implementation
- Professional demeanor
- Process improvement
- Project coordination
- Spreadsheet creation
Accomplishments
- Achieved to organize TCA sector upon entry by introducing Organization, Effective problem solving, Communication, and team lead along with collaboration.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Child Development Associate (CDA) Certificate
- CPR/AED Certification
- Certified Medical Assistant (CMA)
Languages
Portuguese
Limited Working
Timeline
Program Support Specialist II
Loyal Source Government Services, LLC
08.2023 - Current
Credentialing Specialist III
Loyal Source Government Services, LLC
04.2019 - 08.2023
- Child Development Associate (CDA) Certificate
- CPR/AED Certification
- Certified Medical Assistant (CMA)
Certified Medical Assistant -
Florida Career College
Associate of Science - Nursing Administration
Valencia College
High School Diploma -
Astronaut High School
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