Shariod Runnels
Maspeth,NY
Summary
Dedicated Customer Service professional with knowledge of marketing, sales, and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a six year career in the United States Marine Corps Reserve. Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Sales Executive
Lenus E-Health
New York, NY
08.2022 - Current
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Identified new potential markets and developed plans for targeting them.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
Showroom Manager
Tonal
Houston, TX
11.2021 - 08.2022
- Coached and developed the top performing showroom in the company, achieving 127% to goal in April 2022
- Created and implemented a strategic business plan, for the top performing showroom in Q1 2022, outpacing company average by 28% to goal
- Q1 Booked demo close rate of 50% outperforming company average by +5%
- Onboarded and trained Sales staff of 6-10 on what a full Tonal demo experience is and looks like
- Maintain positive member experiences throughout the sales process leading to a less than 2% cancellation rate.
Member Services Manager
Lifetime Athletic
Kingwood, TX
10.2019 - 10.2021
- Trained and developed Member Services teams of up to 10 team members while staying 15% below payroll budget
- Focusing on building long-term member relationships saving over 3,000 memberships during my tenure
- Created, maintained, and executed Member Services business plans and adjusted them as needed to deliver results in member acquisition, retention and engagement
- Strategically drove an experiences driven culture
- Utilizing insights from member NPS surveys and social media interactions to identify opportunities and capitalize on success.
Account Manager
Lifetime Athletic
Kingwood, TX
10.2019 - 10.2021
- Selling and promoting Lifetime memberships, programs, services, and products by motivating current and prospective members to achieve their fitness goals
- Secured high-value relationships with new and existing members through consultative selling, effective customer solutions and promoting compelling business opportunities.
Member Services Assistant
Lifetime Athletic
Champions, Lake Houston
03.2016 - 09.2019
- Resolved concerns with products or services to help with retention and drive sales
- Described product highlights and benefits to help guide purchasing decisions
- Followed up with members regularly via phone and email to obtain payments and schedule services
- Managed payroll by creating a schedule based on club swipe activity
Corporal
United States Marine Corps
San Diego CA, Houston TX
05.2012 - 05.2018
- Maintained security of local areas to perform route clearance for visiting high-ranking officials
- Surveyed and analyzed terrain to determine optimum equipment placement and use.
Member Services Lead Supervisor
Lifetime Athletic
Champions, TX
12.2014 - 03.2016
Member Services Supervisor
Lifetime Athletic
Champions, TX
08.2014 - 12.2014
Member Services Team Member
Lifetime Athletic
Champions, TX
12.2013 - 08.2014
Education
Bachelor of Arts: Kinesiology/ Sports Administration -
University of Houston Downtown - Houston, TX
01.2016
Foundations of Project Management
Google Certificate
10.2023
Skills
- Sales and Market Development
- Lead Prospecting
- Market Trends Understanding
- Expense Reporting
- Sales Follow-Up
- Sales Team Leadership
- Operations
- Sales Strategy
- Problem Investigations
- Exceeds Sales Goals
- Managed Budgets
- Sales Forecasting
- Account Servicing
- Upselling Expertise
- Account Management
- Talent Development
- Customer Retention
- Customer Service
- Staff Management
- Sales expertise
- Business development and planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Sales Executive
Lenus E-Health
08.2022 - Current
Showroom Manager
Tonal
11.2021 - 08.2022
Member Services Manager
Lifetime Athletic
10.2019 - 10.2021
Account Manager
Lifetime Athletic
10.2019 - 10.2021
Member Services Assistant
Lifetime Athletic
03.2016 - 09.2019
Member Services Lead Supervisor
Lifetime Athletic
12.2014 - 03.2016
Member Services Supervisor
Lifetime Athletic
08.2014 - 12.2014
Member Services Team Member
Lifetime Athletic
12.2013 - 08.2014
Corporal
United States Marine Corps
05.2012 - 05.2018
Bachelor of Arts: Kinesiology/ Sports Administration -
University of Houston Downtown - Houston, TX
Foundations of Project Management
Google Certificate
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