Sharion Green
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Secuirty
Allied Universal Security Services
06.2017 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Mentored junior staff members, fostering professional development and growth within the team.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
Customer Service Representative
Walmart
08.2012 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Mid-West High School
Decatur, GA05.2011
Skills
- Active Listening
- Analytical and Critical Thinking
- MS Office
- Verbal Communication
Timeline
Secuirty
Allied Universal Security Services
06.2017 - Current
Customer Service Representative
Walmart
08.2012 - 06.2017
High School Diploma -
Mid-West High School
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