Sharion Morin
Lebanon,ME
Summary
Dynamic leader with a proven track record at Ina’s Home & Commercial Cleaning, enhancing team productivity and customer satisfaction. Expert in staff management and employee motivation, demonstrating adaptability and effective communication. Achieved significant improvements in operational efficiency and client retention, showcasing a commitment to excellence and attention to detail.
Overview
19
19
years of professional experience
Work History
Supervisor
Ina’s Home & Commercial Cleaning
03.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Wellness Advocate
Doterra
01.2017 - 12.2021
- Hosted workshops and seminars to educate the community on the benefits of a healthy lifestyle.
- Improved client wellness by conducting comprehensive assessments and developing personalized plans.
- Conducted product demonstrations showcasing proper use of essential oils and other tools related to improving wellbeing.
- Provided ongoing support for clients as they progressed through their personalized wellness programs.
- Mentored new Wellness Advocates, sharing best practices for success in the industry.
- Managed client records efficiently and securely, maintaining confidentiality and organization.
- Fostered a welcoming atmosphere in consultations, creating a comfortable environment for clients to discuss their needs openly.
- Developed marketing materials for promoting wellness services, attracting new clientele.
- Attended industry conferences to stay current with trends, incorporating new techniques into practice.
- Educated clients on essential oils, natural supplements, and holistic practices for overall wellbeing.
- Utilized social media platforms to share educational content about wellness topics, increasing brand visibility online.
- Expanded clientele through networking at local events and building partnerships within the community.
- Increased client retention through consistent follow-ups and support in their wellness journey.
Dispatcher
North East Mobile Health Services
03.2015 - 10.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Crew Member
Dunkin’s Donuts
09.2013 - 03.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Administrative Assistant/Construction Laborer
Chase Building Movers Inc
11.2013 - 01.2014
- Managed filing system, entered data, answered phones and scheduled jobs
- Provided Job Estimates
- Entered data into Quickbooks, paid bills
- Provided support in field jacking up houses and
- Moved houses from one location to another
CNA
Maine Medical Center
11.2006 - 06.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Cosmetologist
Mainly Hair Salon
01.2006 - 01.2007
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
CNA Program
Portland Adult Education
Pierre’s School of Cosmetology
Portland, ME01-2006
High School Diploma -
Bonny Eagle
Buxton, ME06-1993
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Attention to Detail
- Time Management
- Team Player
- Multitasking Abilities
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Reliability
Timeline
Supervisor
Ina’s Home & Commercial Cleaning
03.2019 - Current
Wellness Advocate
Doterra
01.2017 - 12.2021
Dispatcher
North East Mobile Health Services
03.2015 - 10.2016
Administrative Assistant/Construction Laborer
Chase Building Movers Inc
11.2013 - 01.2014
Crew Member
Dunkin’s Donuts
09.2013 - 03.2015
CNA
Maine Medical Center
11.2006 - 06.2011
Cosmetologist
Mainly Hair Salon
01.2006 - 01.2007
CNA Program
Portland Adult Education
Pierre’s School of Cosmetology
High School Diploma -
Bonny Eagle
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