Sharisha Morrison
Temple,TX
Summary
Driven and energetic manager with ten years of progressive experience in hospitality industry. Strong track record of implementing policies and procedures. Exceptional team leader and mentor, focused on providing high-quality employee training to promote exceptional guest service and satisfaction. Always prepared to overcome adversity while bringing energy and fun to the team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
La Riv
12.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Bar Manager/Assistant General Manager
Tricky Fish
08.2021 - 11.2022
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maximized revenue by creating house-made infusions, juice and other preparations.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Monitored patron alcohol consumption to encourage safety.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Front of House Manager
The Salt Yard
02.2019 - 05.2021
- Strived for cohesiveness within the team while providing excellent leadership skills.
- Firm with company policy while providing a fun atmosphere to work in.
- Created scheduling for over fifty employees, accommodating requested days off and availability.
- Oversaw the flow of business on nights with up to 1,000 guests.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Interviewed, hired and trained new employees.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
Bartender
The Sandbar & Grille
03.2018 - 02.2019
- Provided excellent customer service in a fast paced environment.
- Worked closely with management to keep liquor waste to a minimum.
- Upheld cleanliness and health code standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Ordered inventory to meet expected demand with adequate stock.
- Trained new bartenders on drink preparation and upselling techniques.
Lead Bartender
The Treaty House
04.2017 - 12.2017
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Monitored patron alcohol consumption to encourage safety.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Reduced inventory losses and moved older products by creating new drink menu items.
- Created signature beverages to increase revenue and patron loyalty.
- Reinvented classic cocktails to complement new menu options.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Server Captain
Vaudeville
12.2015 - 04.2017
- Trained new employees.
- Managed fifteen servers and staff members to effectively foster team-oriented environment.
- Provided exceptional service to high volume of daily customers.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained and acclimated new servers to restaurant's culture and operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Server/Bartender
Cheddars Restaurant
01.2013 - 11.2015
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Effectively multitasked within fast-paced environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Licensed Vocational Nursing
Galen College of Nursing
Round Rock, TX03.2024
High School Diploma -
Manzano High School
Albuquerque, NM05.2005
Skills
- Training and coaching
- Organization
- Friendly, positive attitude
- Communication
- Problem resolution
- Leadership
- Privacy and confidentiality
- Patient Monitoring
- ADL Assistance
- Vitals monitoring
Additional Information
- Authorized to work in the US for any employer
Certification
- BLS
- CPR
- Learn2Serve Texas Manager
- TABC
Timeline
Bartender
La Riv
12.2022 - Current
Bar Manager/Assistant General Manager
Tricky Fish
08.2021 - 11.2022
Front of House Manager
The Salt Yard
02.2019 - 05.2021
Bartender
The Sandbar & Grille
03.2018 - 02.2019
Lead Bartender
The Treaty House
04.2017 - 12.2017
Server Captain
Vaudeville
12.2015 - 04.2017
Server/Bartender
Cheddars Restaurant
01.2013 - 11.2015
Licensed Vocational Nursing
Galen College of Nursing
High School Diploma -
Manzano High School
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