Sharissa Biles
ORLANDO,FL
Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
School Clerk/Orientation Leader
OCPS-Positive Pathways
02.2022 - 08.2024
- Provided subject matter expertise to other institutional departments and offices.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Sustained collaborative relationships with faculty, staff and administration.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Built personal relationships with guests to promote positive experiences.
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Arranged meetings and coordinated resources for use by attendees.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Used Microsoft Word and other software tools to create documents and other communications.
- Facilitated a positive school climate by greeting students, staff, and visitors warmly, creating an atmosphere of support and acceptance.
Shift Lead
Einstein Bagels
11.2021 - 06.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Checked and monitored inventory levels to reorder items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Camp Counselor
City Of Ocoee
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Bakery Clerk
Publix
03.2023 - 07.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Confirmation Agent
Bluegreen Vacations
01.2016 - 08.2021
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Entered customer interaction details in Microsoft to track requests, document problems and record solutions offered
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Educated customers on promotions to enhance sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times inbound and outbound calls
Receiving Specialist/ E-shipper
Lockheed Martin
08.2024 - Current
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Streamlined receiving processes by implementing efficient organization and tracking systems.
- Minimized product loss during transit by carefully inspecting packaging materials before accepting deliveries.
- Contributed to a positive work atmosphere within the warehouse through active participation in team-building activities and open communication with colleagues.
- Maintained a clean and safe working environment by adhering to strict safety protocols and guidelines.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2005
Skills
Reagent preparation
- Guest Services Agent training
- Ticket confirmation
- Confirmation notifications
- Agent and seller communications
- Customer service and care
- Problem-solving skills
- Materials inspection
- Correction action planning
- Staff training and development
- Good listening skills
- Training Materials
- Training Programs
- Job training
- Materials Preparation
- Employee training
- Corrective actions
- Operations monitoring
- Customer Service
- Goal-setting
- Curriculum Creation
Certification
- First Aid/CPR Certified
Timeline
Receiving Specialist/ E-shipper
Lockheed Martin
08.2024 - Current
Camp Counselor
City Of Ocoee
05.2024 - 08.2024
Bakery Clerk
Publix
03.2023 - 07.2024
School Clerk/Orientation Leader
OCPS-Positive Pathways
02.2022 - 08.2024
Shift Lead
Einstein Bagels
11.2021 - 06.2022
Confirmation Agent
Bluegreen Vacations
01.2016 - 08.2021
- First Aid/CPR Certified
High School Diploma -
Maynard Evans High School
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