Overview
Work History
Education
Skills
Certification
Awards
Languages
Summary
Languages
Timeline
Hi, I’m

Sharissa Wolf

Customer Service Professional, Registered Medical Assistant , Certified Dermatology Tech, Home Health Aide,
Union Grove,USA
Sharissa Wolf

Overview

20
years of professional experience

Work History

Home Health Aid Iowa

Home Health Aide
01.2016 - 01.2025

Job overview

  • Enhanced patient well-being by aiding in routine daily functions.
  • Handled meal preparation alongside housekeeping duties.
  • Implemented effective personal hygiene routines.
  • Ensured proper support during transfers to enhance mobility.
  • Managed delivery of appropriate medications to patients with care.
  • Ensured hygiene and sanitation by cleaning urine catheters regularly.
  • Coordinated shopping activities for clients.
  • Coordinated transportation to medical appointments.
  • Participated in creating personalized treatment plans using medical orders and evaluations.
  • Provided patients and families with emotional support and instruction.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Upheld pristine conditions and organization to boost guest safety.
  • Used entertainment to support mental health engagement with patients.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Recognized emergency situations and implemented appropriate procedures.

Forefront Dermatology

Registered Medical Assistant
01.2019 - 05.2023

Job overview

  • Created a positive and congenial environment.
  • Visited numerous destinations as part of professional assignments involving compensated travel.
  • Streamlined operational efficiency through meticulous handling of scheduling, record-keeping, and data coding responsibilities.
  • Specialized in executing clinical responsibilities such as injection administration, biopsy facilitation, and patient care management.
  • Maintained strict compliance with workplace health and confidentiality protocols.
  • Delivered biopsy findings to patients and coordinated subsequent appointments.
  • Executed detailed evaluations of medical tools to confirm preparedness for patient use.
  • Conducted patient interviews to gather health history, vital signs, and information about current medical issues.
  • Communicated essential information about medication protocols and care plans.
  • Maintained orderly treatment environments through regular cleaning and supply replenishment.
  • Enhanced efficiency of back-office operations to decrease waiting times.
  • Supported administrative staff by processing payments.
  • Organized charts and prepared necessary documentation.
  • Guided patients to medical facilities while providing process explanations.
  • Optimized patient placement techniques for improved examination outcomes and secure environments.
  • Responded to phone inquiries and managed appointment scheduling.
  • Integrated external records into EHR systems.
  • Prepared exam rooms by stocking essential equipment.
  • Handled collection of forms and copying of insurance cards.
  • Supported physicians in conducting exams, treatments, and procedures.
  • Facilitated medical treatment by relaying important messages between patients and healthcare providers.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.

John Parnell

Medical Assistant (Externship)
10.2011 - 12.2012

Job overview

  • Facilitated front desk operations by organizing appointments and processing insurance requests.
  • Upheld high standards to foster a professional environment.
  • Integrated clinical knowledge with administrative tasks seamlessly.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Ensured all instruments used during exams were cleaned properly after each use, according to established protocols.
  • Assisted medical staff in performing minor surgical procedures.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared laboratory specimens for analysis, and organized lab results for physician review.
  • Incorporated outside records into charts and EHR.
  • Educated patients about medications, procedures, and physicians' instructions.
  • Kept the facility stocked with necessary supplies, equipment, and instruments.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

D&M Recycling

Assistant Supervisor
03.2005 - 03.2011

Job overview

  • Excellent customer service.
  • Efficient order preparation and inventory management.
  • Leadership and staff management.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented new operational procedures, increasing efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Maintained records of employee attendance and performance reviews.
  • Filed paperwork and submitted reports to upper management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assisted in the development of operational policies, procedures and standards.
  • Trained new staff members on company policies, procedures and job expectations.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Coordinated daily activities and supervised staff to ensure efficiency.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Performed yearly evaluations to update annual goals.
  • Negotiated with suppliers to secure cost-effective resources.
  • Proposed or approved modifications to project plans.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Jesse Deli Subs

Assistant Supervisor
03.2005 - 03.2011

Job overview

  • Ensured customer satisfaction
  • Accurate order preparation and cash handling
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented new operational procedures, increasing efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained records of employee attendance and performance reviews.
  • Filed paperwork and submitted reports to upper management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assisted in the development of operational policies, procedures and standards.
  • Trained new staff members on company policies, procedures and job expectations.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Coordinated daily activities and supervised staff to ensure efficiency.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Performed yearly evaluations to update annual goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Responded to customer questions regarding products, prices and availability.
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Provided feedback on employees' performance and assisted with disciplinary action when necessary.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assisted in recruiting process by conducting interviews with prospective candidates.
  • Streamlined workflow processes, reducing project completion times.
  • Maintained safe food handling practices to prevent germ spread.
  • Operated dishwashing machines safely and efficiently.
  • Cleaned kitchen areas, equipment and utensils.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Operated cash register to process cash, check, and credit card transactions.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Replenished condiments at customer tables as needed.
  • Assisted with inventory management and restocking supplies as needed.
  • Followed recipes and customer requests to prepare meals.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Collaborated with team to deliver timely service of items.
  • Refilled condiments, napkins and server workstations.
  • Received food orders from individuals and explained offerings.
  • Ensured all dishes were presented attractively before serving to customers.
  • Organized take-out orders for customers who requested them.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

Education

Colorado Technical University
Colorado Springs

Bachelor of Applied Science from Clinical Psychology
01-2023

University Overview

  • President's List
  • GPA: 3.9
  • Honor Roll

Keiser University
Daytona Beach, FL

Associate of Science from Healthcare/CNA/RMA
01.2012

University Overview

  • President's List
  • GPA: 3.9

Skills

  • HIPAA Compliance Expertise
  • Medication Delivery Expertise
  • Wound and Catheter Care
  • Healthcare Coding and Sterilization Skills
  • EMR Software Proficiency
  • Effective Communication Skills
  • Effective Team Management
  • Skilled in Microsoft Word
  • Patient care
  • Record keeping
  • Medication administration
  • Clinical assessments
  • Time management
  • Healthcare compliance
  • Effective communication
  • Team collaboration
  • Patient transport
  • Care plan assessment
  • Recording vital signs
  • Conflict resolution
  • Crisis intervention
  • Medication organization
  • Feeding assistance
  • First aid and safety
  • Vital signs monitoring
  • Mobility support
  • Dementia support
  • Bathing assistance
  • Bedside care
  • Psychological support
  • Care plan management
  • Catheter care assistance
  • Social interaction facilitation
  • Behavioral management
  • Interpersonal communication
  • Meal preparation
  • Patient lifting techniques
  • Housekeeping
  • Medical charting
  • Wound care
  • Family caregiver education
  • Multitasking Abilities
  • Electronic health records
  • Customer service
  • Communication skills
  • Complaint handling
  • Training and mentoring
  • Process improvement
  • Schedule coordination
  • Complaint resolution
  • Customer relations
  • Call center operations
  • Policy enforcement
  • Time tracking
  • Verbal and written communication
  • Sales support
  • Training programs
  • Adaptability and flexibility
  • Staff assignments and supervision
  • Customer relationship management (CRM)
  • New hire training
  • Decision-making
  • Relationship building
  • Task delegation
  • Performance management

Certification

  • Certified Dermatology Technician (CDT)
  • Registered Medical Assistant (RMA)
  • Certified Nurse Assistant (CNA)
  • CPR & BLS Certified

Awards

  • Graduated with honors (4.0 GPA)
  • President's List
  • Special recognition for hard work and dedication
  • Achieved CNA, CDT, and RMA certifications
  • Early internship/externship permission
  • Breast Cancer Society volunteer
  • Working towards a Bachelor's degree

Languages

English, Intermediate

Summary

[Type] Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare, and emergency response services. Passionate about educating patients on maintaining healthy lifestyles. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Languages

English
Professional

Timeline

Registered Medical Assistant

Forefront Dermatology
01.2019 - 05.2023

Home Health Aide

Home Health Aid Iowa
01.2016 - 01.2025

Medical Assistant (Externship)

John Parnell
10.2011 - 12.2012

Assistant Supervisor

D&M Recycling
03.2005 - 03.2011

Assistant Supervisor

Jesse Deli Subs
03.2005 - 03.2011

Colorado Technical University

Bachelor of Applied Science from Clinical Psychology

Keiser University

Associate of Science from Healthcare/CNA/RMA

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Sharissa WolfCustomer Service Professional, Registered Medical Assistant , Certified Dermatology Tech, Home Health Aide,