Dedicated Library Associate with strong administrative and computer support skills. Proactively assists patrons in locating resources and resolving issues, ensuring a smooth library experience. Supports staff by managing circulation desk operations and training new team members on library procedures.
Overview
13
13
years of professional experience
Work History
Scanner Operator
Coronis Health
Everett, Washington
06.2024 - 09.2025
Operated scanning equipment to digitize patient records efficiently.
Ensured accurate data entry for electronic health record management.
Collaborated with teams to maintain organized document storage systems.
Reviewed scanned documents for quality and completeness before submission.
Communicated with healthcare staff to resolve discrepancies in scanned documents.
Adjusted scanning settings according to specific requirements of each job.
Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.
Reviewed electronically scanned document images to verify accuracy.
Library Associate 1
Seattle Public Library -Lake City Branch
Seattle, WA
08.2018 - 10.2023
Assisted patrons in locating books, materials, and other resources within the library.
Instructed patrons on the use of computers, printers, scanners, photocopiers, and other technology available in the library.
Organized library shelves according to established guidelines for easy access.
Resolved complaints from patrons regarding lost or damaged materials or any other inquiries related to library services.
Managed circulation desk operations including checking out, in materials and collecting fines, fees owed by patrons.
Reviewed applications for new library cards and issued cards to qualified applicants.
Trained new staff on library policies, procedures, and systems.
Participated in professional development activities such as workshops and seminars relevant to librarianship.
Answered phone calls promptly and provided information about library services when needed.
Returned books to circulation by placing on proper shelves.
Library Page
SHORELINE PUBLIC LIBRARY
Shoreline, WA
01.2017 - 08.2018
Responsibilities: Shelves and maintains order of materials
Moves, distributes and assists with processing of incoming and outgoing materials manually and using materials handling equipment
Prepares rooms for meetings and assures that accessories needed for meetings are available
Assists with displays and assigned projects and programs
Accomplishments: Received positive feedback from supervisors on adaptability
Skills Used: Able to work in a fast past environment
Ability to multitask and manage time efficiently
Operating standard office equipment and computers.
Children's Department Reference Desk Assistant
The Poplar Creek Library
01.2016 - 01.2016
Responsibilities: Provided reference services for patrons by assisting in locating and recommending books as well as other library materials
Organized and filed paperwork for the library's various needs
Responded to general information requests by telephone and recorded departmental statistics
Maintained the library collection by placing orders, as necessary, and by recommending what media should be mended or discarded using shelf reading
Assisted librarians with displays, story times, and community events
Promoted and registered patrons for programs
Instructed patrons in the use of media and equipment
Accomplishments: Received positive feedback from supervisors on accuracy
Skills Used: Able to work with a minimum of supervision individually, as well as with others, and regularly took personal initiative to execute work responsibilities
Ability to deal with associates and the public in a courteous manner
Working with computers and instructing others in their use
Operating standard office equipment and computers.
Library Page
The Poplar Creek Library
01.2016 - 01.2016
Responsibilities: Performed a variety of library support tasks including: sorting, shelving, stacking, and retrieving a wide variety of library materials
Maintained library materials according to alphabetical, numerical, and categorical systems
Conducted shelf reading for accuracy; organized and shifted books and other library materials to assigned areas of the library, as needed
Assisted in keeping all areas of the library in a clean, neat, and orderly condition
Accomplishments: Promoted from library page position to reference desk assistant
Skills Used: Communicate effectively, both orally and in writing
Multitasking, working effectively alone, and managing time efficiently
Dealing tactfully and effectively with a wide variety of library users and co-workers
Operating standard office equipment and computers
Physical ability to lift, bend, stoop, and reach.
Bookseller
Barnes & Noble
01.2015 - 01.2015
Responsibilities: Created a friendly, casual, and helpful experience for customers, including helping customers locate books
Provided excellent customer service in the store and over the telephone
Operated the cash registers and drove sales by giving details about various promotions
Remained knowledgeable of items in the department, performed shelving, and kept merchandise organized and well-stocked
Accomplishments: Received positive feedback from supervisors on customer service and efficiency
Skills Used: Multitasking and working well under pressure
Communicating effectively, both orally and in writing, and working well with a team
Ability to deal tactfully and effectively with a wide variety of customers and co-workers.
Telephone Interviewer
Northern Illinois University
01.2014 - 01.2015
Responsibilities: Collected information for various clients such as the state of Illinois, professional businesses, and nonprofit organizations
Conducted health and public service surveys over the telephone
Input data into computer program in a timely and organized manner
Accomplishments: Promoted to position with more responsibility that dealt with difficult individuals to obtain answers to surveys
Frequently given positive feedback on ability to follow procedure
Skills Used: Efficiency with computers, including typing accurately and consistently
Ability to learn quickly, adapt, and improve with feedback
Ability to deal tactfully and effectively with individuals taking phone surveys.
Retail Associate
Ross Dress for Less
01.2013 - 01.2014
Responsibilities: Ensured a comfortable and enjoyable environment for customers
Operated a cash register according to procedure
Organized merchandise and maintained a clean work environment
Responsible for controlling shortage of merchandise
Accomplishments: Received positive feedback from managers on customer service performance
Skills Used: Proficient communication skills
Ability to have quality and friendly interactions with co-workers and customers.
Education
Bachelors of Arts in Psychology -
Northern Illinois University
01.2015
Associate in Arts -
Kishwaukee College
01.2013
Bachelors of Arts in Psychology -
St. Ambrose University
01.2011
Some College (No Degree) - Human Resources Development
Everest College - Everett
Everett, WA
Skills
Payment Processing
Computer Assistance
Team Collaboration
Strong Oral And Written Communication Skills
Confident Planner
Keen Eye For Detail
Cataloging And Shelving
Staff Support
Office Equipment Troubleshooting
Workflow Coordination
Database Entry
Front Desk Management
Group And Individual Instruction
Timeline
Scanner Operator
Coronis Health
06.2024 - 09.2025
Library Associate 1
Seattle Public Library -Lake City Branch
08.2018 - 10.2023
Library Page
SHORELINE PUBLIC LIBRARY
01.2017 - 08.2018
Children's Department Reference Desk Assistant
The Poplar Creek Library
01.2016 - 01.2016
Library Page
The Poplar Creek Library
01.2016 - 01.2016
Bookseller
Barnes & Noble
01.2015 - 01.2015
Telephone Interviewer
Northern Illinois University
01.2014 - 01.2015
Retail Associate
Ross Dress for Less
01.2013 - 01.2014
Some College (No Degree) - Human Resources Development