Summary
Overview
Work History
Education
Skills
Timeline
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Sharisse Robinson

Sharisse Robinson

Freeport,FL

Summary

Results-focused Supervisor offering many years of experience leading. Driven to maintain service standards by supporting staff in handling service issues and customer communications Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a determined professional with dedication to hard work and team player attitude.

Overview

15
15
years of professional experience

Work History

Merchandiser

Pepperidge Farm
03.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Organized store merchandise racks by size, style, and color.

Customer Service Staff Member

Publix
10.2022 - 03.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Administrative Assistant

Tailored Living
02.2021 - 10.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Sales Associate

Lowes Home Improvment
02.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Manager/Owner

Best Gift Idea Ever
04.2016 - 09.2019
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Education

Associates - Criminal Justice

Northwest Florida State College
Niceville, FL
05.2008

Skills

  • Issue Resolution
  • Pricing Controls
  • Window Displays
  • MS Office
  • Event Coordination
  • Work Planning and Prioritization
  • Cost Analysis
  • File and Records Management
  • Brand Presentation
  • Customer Relationship Management
  • Merchandise Stocking and Replenishing
  • Marketing and Advertising
  • Product Merchandising
  • Customer Service
  • MS Office Proficiency

Timeline

Merchandiser

Pepperidge Farm
03.2023 - Current

Customer Service Staff Member

Publix
10.2022 - 03.2023

Administrative Assistant

Tailored Living
02.2021 - 10.2022

Sales Associate

Lowes Home Improvment
02.2020 - 01.2022

Manager/Owner

Best Gift Idea Ever
04.2016 - 09.2019

Associates - Criminal Justice

Northwest Florida State College

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Sharisse Robinson