Microsoft Word, PowerPoint, and Microsoft Excel
Sharita Colter
Concierge/front Desk
Philadelphia,PA
Summary
Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Concierge
Hopkinson House
04.2021 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Responded to guest inquiries to maximize guest satisfaction.
- Communicate with front desk employees to ensure provision of exceptional service.
House cleaner
Handy Cleaning services
05.2015 - Current
- Dust all areas of home
- Clean/sanitize all areas of bathroom
- Clean all floors
- Wipe all fixtures and appliances
- Wipe all mirrors and pictures.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping
Dish Washer
Old City Pizza
05.2014 - 07.2015
- Wash dishes, glassware, flatware, pots, pans using dishwasher or by hand
- Place clean dishes, utensils, or cooking equipment in storage area
- Sweep or scrub floors
- Clean garbage cans with water or steam
- Sort and remove trash, placing it in designated pick-up areas.
House Keeper
New Sharon Woods
06.2012 - 05.2013
- Using vacuum cleaner to clean carpets, sweeping and mopping all floor surfaces, stripping and waxing floors (manually), dusting high and low surfaces
- Clean and polish furniture and fixtures
- Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees
- Remove debris from driveways and all public areas inside or out.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
Inventory Control Specialist
Walmart
08.2006 - 07.2009
- Inventory control: Performing safety protocol according to Walmart policies
- Operation of Telxon system, stock handling, operation of POS system, customer service
- Resolve customer complaints
- Processing WIC checks, personal checks and cash handling
- Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the perpetual inventory system, and executing Company programs
- Monitors area for signs of shrink and potential security risks, and contacts management and/or In-Store Loss Prevention when problems are identified
- Ensures a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, high walls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the sales floor; and performing maintenance and cleaning which requires keeping floors dry, neat, and clean.
Education
High School Diploma -
Washington Township High School
Sewell, NJ06.2003
Associate of Science - Health Information Technology
Peirce College
Philadelphia, PA 05.2001 -
Skills
Vendor Interaction
Administrative Support
Quality Assurance
Exceptional Communication
Accurate Record Keeping
Telephone Etiquette
Software
Timeline
Concierge
Hopkinson House
04.2021 - Current
House cleaner
Handy Cleaning services
05.2015 - Current
Dish Washer
Old City Pizza
05.2014 - 07.2015
House Keeper
New Sharon Woods
06.2012 - 05.2013
Inventory Control Specialist
Walmart
08.2006 - 07.2009
Associate of Science - Health Information Technology
Peirce College
05.2001 -
High School Diploma -
Washington Township High School