Sharita Dearing
Lansing,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrator/Event Coordinator
All Dem Snackz
Lansing, MI
01.2021 - Current
- Carried out administrative duties such as answering emails, social media inquiries, filing, copying.
- Created promotional material, bookkeeping, Kept inventory on all products.
- Party Planning, Operated and promoted the brand All Dem Snackz at pop up shops while representing the company in a fun and professional manner.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
Intake Specialist
Millennial Services
Lansing, MI
06.2022 - 09.2022
- Worked from home independently with team support via google teams and skype
- Collected, verified, recorded and processed client demographics, insurance and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
- Transferred calls to the appropriate department
- Listen and responded to voicemails.
Customer Support Specialist
Sykes at Home
Lansing, MI
10.2021 - 02.2022
- Worked from home handling outbound/inbound calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product, service complaints or comply with the warranty
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- De-escalate issues one may have
- Detailed and accurately noted all communication from calls.
Housekeeping
Best Western Hotel
Dewitt, MI
01.2021 - 07.2021
- Provided a unique experience to every guest by creating a welcoming atmosphere and expeditiously serving them
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Adhered to professional house cleaning checklist.
- Kept building entryway glass clean and polished for professional presentation.
Home Health Aide
Peace Of Mind Healthcare
Lansing, MI
11.2019 - 04.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Documented vital statistics and coordinated with health care providers.
Inventory Associate
Wis Inventory
Lansing, MI
03.2019 - 03.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage and documented variances.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Residence Care Specialist
Leisure Living
Lansing, MI
08.2018 - 06.2019
- Worked inside an assisted living facility within the memory care department
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Maintained frequent supervision of residents unable to call for assistance.
Home Health Aide
HHA, Home HealthCare
Lansing, MI
04.2017 - 05.2018
- Went into client home and assisted with mobility, food preparation, cooking, medication reminders, blood sugar testing, catheter care, hygiene and oral care, ran errands, transported clients and light housekeeping
Home Health Aide
Home Care Alternatives
Lansing, MI
01.2015 - 02.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Quality Assurance Inspector
CNI Plastics
01.2013 - 12.2013
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Identified where product issues were coming from and rectified issues.
- Kept detailed records of quality and imperfect products.
- Removed imperfect products from shipment line.
- Lifted materials for the purpose of examination, transportation and storage.
- Performed visual inspections and non-destructive tests where appropriate.
Photographer
CPI Corporations
Lansing, MI
08.2011 - 11.2012
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Scheduled studio appointments to shoot wide variety of subjects.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Opened and closed studio independently
- Performed daily cash activities
General Laborer
Sparrow Michigan Athletic Club
09.2012 - 10.2012
- Built a dome to convert outdoor activities such as swimming pool and volleyball courts into indoor activities
- Assisted team members with tasks that require group effort.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.s.
General Laborer
Sparrow Michigan Athletic Club
09.2011 - 10.2011
- Built a dome to convert outdoor activities such as swimming pool and volleyball courts into indoor activities
- Assisted team members with tasks that require group effort.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
Medical Assistant/Receptionist Clerk
EAST MICHIGAN FAMILY CARE
Lansing, MI
02.2009 - 06.2011
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Filed and updated patient information and medical records.
- Adhered to established standards to safeguard patients' health information.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Prepared initial patient charts for admission.
- Scheduled appointments
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
Administrative Sales Assistant
Organic Grind
Lansing, MI
03.2009 - 12.2010
- Worked in the office performing clerical and administrative duties scheduling, bookkeeping, phone orders, door to door sales and product delivery
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Professional Fundraiser
Phone Bank Systems
East Lansing, MI
03.2008 - 03.2009
- Called past and new donors and asked for money for various organizations
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Home Health Aide
Complete Compassionate Care
East Lansing, MI
12.2007 - 01.2009
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Personal Assistant
Tonya Close
Lansing, MI
06.2005 - 11.2007
- Maintained daily schedule, kept records of finances using Microsoft Excel and Money
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Traveled with families to care for children and allow parents private time.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Assisted children with homework assignments and special projects across different subjects.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted with light housekeeping duties as well as running errands.
- Prepared documents and forms using Microsoft Word
- Provided nanny services and elder patient care
Education
Office Systems and Applications -
Moraine Valley Community College
EARLY CHILD DEVELOPMENT - undefined
Lansing Community College
Computers & Employment Skills - undefined
Lansing Community College
Diploma - undefined
Lincoln Park High School
Skills
- Problem Anticipation and Resolution
- Confidentiality and Data Protection
- Computers and Technology
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Multi-Line Telephone Systems
- Appointment Coordination
- Office Equipment Operation
- Reception Duties
- Customer Inquiries
- Google Drive
- Writing and Editing Skills
- Microsoft Office
- Customer Service
- Information Confidentiality
- Attention to Detail
- Data Entry
- Administrative Duties
- Adaptability and Dependability
- Customer Database Maintenance
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Computer Proficiency
- G-Suite
- Multitasking Abilities
- Excellent Communication
- Decision-Making
Timeline
Intake Specialist
Millennial Services
06.2022 - 09.2022
Customer Support Specialist
Sykes at Home
10.2021 - 02.2022
Administrator/Event Coordinator
All Dem Snackz
01.2021 - Current
Housekeeping
Best Western Hotel
01.2021 - 07.2021
Home Health Aide
Peace Of Mind Healthcare
11.2019 - 04.2021
Inventory Associate
Wis Inventory
03.2019 - 03.2020
Residence Care Specialist
Leisure Living
08.2018 - 06.2019
Home Health Aide
HHA, Home HealthCare
04.2017 - 05.2018
Home Health Aide
Home Care Alternatives
01.2015 - 02.2016
Quality Assurance Inspector
CNI Plastics
01.2013 - 12.2013
General Laborer
Sparrow Michigan Athletic Club
09.2012 - 10.2012
General Laborer
Sparrow Michigan Athletic Club
09.2011 - 10.2011
Photographer
CPI Corporations
08.2011 - 11.2012
Administrative Sales Assistant
Organic Grind
03.2009 - 12.2010
Medical Assistant/Receptionist Clerk
EAST MICHIGAN FAMILY CARE
02.2009 - 06.2011
Professional Fundraiser
Phone Bank Systems
03.2008 - 03.2009
Home Health Aide
Complete Compassionate Care
12.2007 - 01.2009
Personal Assistant
Tonya Close
06.2005 - 11.2007
Office Systems and Applications -
Moraine Valley Community College
EARLY CHILD DEVELOPMENT - undefined
Lansing Community College
Computers & Employment Skills - undefined
Lansing Community College
Diploma - undefined
Lincoln Park High School
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