SHARITA DECKARD

Obtained relevant evidence and information regarding suspicious claims.Managed a caseload of 160 clients each quarter. Conducted interviews, gathered detailed information and completed field investigations.Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.Identified and collected evidence and determined its value to a specific claim.Served as subject matter expert in Collection and pre-closure.Closed an average of 65 cases per quarter.Reviewed collection files to determine next steps in the collection process.Recommended settlement offers and negotiated payment arrangements.Obtained all necessary information to complete proper evaluation of injury claims.Worked with underwriting on loss reserves and risk assessment and coordinated field reviews.

• Analyze claims, identify trends and provide reports as necessary.
• Acts as an escalation point of contact to resolve related issues received from Senior Officials Responsible for team building and monitor the productivity of researchers to ensure quality goals are met.
• Ensure adherence to state and federal compliance policies; Manage subrogation files Provide claim expertise support by reviewing, researching, investigating, negotiating and resolving claims.
• Determine course of action to ensure response.
• Multi-task and manage multiple cases with corresponding due dates by prioritizing and allocating time effectively based on importance and urgency.
• Compose complex written correspondence on behalf of Senior Executives to clients and Regulatory Officials.
• Responsible for applying the appropriate listening and research techniques to obtain information that may mitigate potential risk according to our client's policies and procedures.
• As a commitment to quality; pay particular attention to detail and v.

• Responsible for analyzing customer’s financial position to resolve delinquency by evaluating and ensuring overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, applicable ratios and other supporting documentation acceptability.
• Contacting customers and attorneys to gather sale date, fee’s and cost.
• Loss Mitigation files submitted to HAMP or Modification Workout requests completed on all non performing portfolios