SHARITA FAUST
McDonough,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
Delta Dental
Alpharetta, GA
01.2019 - 08.2022
- Delta Dental
- Responds to basic telephone, electronic, written inquiries from dental or vision professionals, groups, subscribers and brokers or customers
- Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries
- Communicates basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolution
- Accurately completes online, hard copy forms and route to appropriate department
- Documents each customer encounter or resolution in appropriate computer tracking system
- Obtains pertinent patient demographics and documents this information in patient database when required
- Provides information for subscribers such as questions pertaining to insurance, billing, claims or eligibility
- Identifies, reports and documents system discrepancies
- Meets and maintains production standards, counts and inquiry response turnaround.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Collection Specialists
Greensky Financial
11.2019 - 04.2021
- Responsible for contacting customers who have fallen past due in making payments
- Utilizes professional and persuasive communications skills to keep goodwill of customers
- Attempts to contact customers and third parties at all numbers
- Responsible for leaving professional and urgent messages to get customer to call back
- Connects with customers and then transfers them to experienced negotiator.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customers Care Representative
TTECH Healthcare
09.2018 - 01.2020
- Answer phones for CVS health inbound only
- Refills
- Order status
- Data entry
- Receives and processes claim information and communicate with internal and external customers during phone and other communications
- Works in a team environment and handles low complexity high volume work in contact call center
- Ensuring that the most accurate patient demographics and insurance information is entered into the member’s record
- Answers customers questions within set standards
- Resolves problems and complaints customers may have about banking products and services
- Responded to customer needs through competent customer service and prompt problem-solving.
Tech support Agent
Kelly Services
06.2016 - 08.2018
- Data entry
- Locating music, apps, and movies on various devices
- Billing issues
- Fraud management
- Product feature inquiries
- Resolving username and password difficulties
- Troubleshooting email, wi-fi connectivity and web browser issues
- Navigating customers through various apps
- Data back-up, sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
- Monitored systems in operation and input commands to troubleshoot areas.
Education
High School Diploma - Support Services
Elizabeth Andrews High School
Stone Mountain, GA05.2011
Skills
- Account Management
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Call Center Customer Service
- Order Fulfillment
- Responding to Difficult Customers
Timeline
Collection Specialists
Greensky Financial
11.2019 - 04.2021
Customer Service Advocate
Delta Dental
01.2019 - 08.2022
Customers Care Representative
TTECH Healthcare
09.2018 - 01.2020
Tech support Agent
Kelly Services
06.2016 - 08.2018
High School Diploma - Support Services
Elizabeth Andrews High School
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