Sharita Lee
Milwaukee,WI
Summary
Dynamic and results-oriented professional with experience at Pilgrim Child Development Center. Excelled in project-based learning, enhancing student engagement, and fostering team collaboration. Skilled in data entry and customer service, with a strong work ethic and positive attitude. Proven track record in improving customer satisfaction and stream
Professional office support specialist with strong organizational and multitasking skills. Proven track record in maintaining efficient office operations and ensuring smooth workflow. Adept in team collaboration, flexible with changing needs, and focused on achieving results. Skilled in administrative tasks, communication, and problem-solving.
Overview
21
21
years of professional experience
Work History
Child Care Center Teacher
Pilgrim Child Development Center
12.2016 - 10.2025
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
Office Aide
Children's Hospital of Wisconsin
02.2018 - 02.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
- Performed data entry tasks accurately and efficiently, contributing to well-organized recordkeeping systems within the office environment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
Collection Specialist
Fidelity Information Services
04.2005 - 06.2015
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
- Collected on delinquent accounts to reduce overdue balances.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI01-1992
Skills
- Classroom organization
- Data entry proficiency
- Health and safety
- Proofreading
- Document management
- Spreadsheet development
- Strong work ethic
- Positive attitude
- Customer service
- Friendly and likeable
- Problem-solving
- Loves children
- Dedicated team player
- Call center experience
- Time management
- Relationship building
Timeline
Office Aide
Children's Hospital of Wisconsin
02.2018 - 02.2025
Child Care Center Teacher
Pilgrim Child Development Center
12.2016 - 10.2025
Collection Specialist
Fidelity Information Services
04.2005 - 06.2015
High School Diploma -
Milwaukee Area Technical College
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