Sharita L. Henton
Milwaukee
Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CERTIFIED NURSE ASSISTANT
LindenGrove Menomonee Falls
06.2023 - Current
- Contributed to reduction in patient wait times with actionable solutions surrounding patient check-in processes
- Performed initial response-screening following protocols
- Administered oral medications and immunizations as directed by supervising physicians
- Cleaned, prepared and maintained examination rooms and treatment areas
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
HUMAN RESOURCES ASSISTANT
Golden Living Nursing Home
02.2020 - 05.2023
- Scheduled interview appointments between personnel and job applicants
- Reviewed human resources paperwork for accuracy and completeness by verifying, collecting and correcting additional data
- Offered assistance to personnel with human resources matters, delivering excellent service in each interaction
- Helped with smooth and efficient administration of employee benefits programs
- Packaged new hire packets and materials for distribution to newly hired employees and departments
- Entered job openings and applicant information into computer databases or files for accurate record keeping
- Supported employees and managers with day-to-day questions, needs and inquiries to provide world-class service
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Improved employee satisfaction by organizing comprehensive onboarding sessions for new hires.
CUSTOMER SERVICE REPRESENTATIVE
HSA Bank, Webster Bank
02.2018 - 11.2020
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Built strong knowledge of product line to assist customers in selecting products
- Addressed customer concerns and complaints and resolved issues promptly
- Referred customers to appropriate departments or personnel to swiftly resolve issues
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma - Licensed Practical Nurse
Bryantstratton
Milwaukee, WI12-2025
Skills
- Collaboration
- Multitasking
- Verbal communication
- Problem-solving
- Coordination
- Research
- Networking
- Reporting and documentation
Certification
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
Timeline
CERTIFIED NURSE ASSISTANT
LindenGrove Menomonee Falls
06.2023 - Current
HUMAN RESOURCES ASSISTANT
Golden Living Nursing Home
02.2020 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
HSA Bank, Webster Bank
02.2018 - 11.2020
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
High School Diploma - Licensed Practical Nurse
Bryantstratton
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